Customer Success Strategist

Job Description

Primary Responsibilities:

• Work directly with clients and sales teams to understand overall objectives and how they relate to a client's media campaign.
• Direct communication with our clients exhibiting the ability to clearly articulate successes and recommendations.
• Create customized reporting including online media, search engine campaigns, social metrics, mobile metrics, and web analytics that highlight campaign strengths and weaknesses and provide actionable insights on campaign performance.
• Provide recommendations for all digital media, suggesting actions to increase conversion.
• Understand and continuously research the media industry to stay at the forefront.
• Ensure that direct reports are proficient in their ability to perform their duties and provide coaching, training and progressive discipline where warranted.

Business Relationships:

• The manager works with internal teams as well as clients assigned to them.
• Will be overseeing a team of three.

Competencies/Critical Skills:

• Ability to analyze large sets of data with advanced proficiency in Excel.
• Google Analytics Certified.
• Experience with TapClicks is desirable.
• Strategic and critical thinker. Independent, active problem solver.
• Demonstrates personal initiative and independent motivation. Action and results oriented.

Desired Competencies:

• Adaptability and Flexibility
• Analytical Skills
• Autonomy / Self - Direction
• Creativity / Innovation
• Customer Focus
• Learning / Growth Ability
• Problem- Solving
• Results Focused
• Sales Persuasion Influence Skills
• Strategic Skills

Experience, Qualifications, Technical Requirements, Education:

• Bachelors' degree in marketing, advertising, or communications.
• 2 years' experience managing digital media campaigns, media planning, and proficiency with Google AdWords, Google Analytics and WordPress.