Customer Success Strategist - In Life

AdRoll is looking for a Customer Account Strategist reporting to our Manager of Customer Success, In Life. This role will run a dynamic book of approximately 300 – 350 existing customers. You will educate them on the value of the AdRoll Platform and provide them with recommendations to achieve long-term, sustainable success. A strong focus on platform knowledge, the ability to be proactive, and drive customer satisfaction is essential to succeed in the role.

This role is open for remote location in Salt Lake City and potentially our New York City offices or Remote.

Proof of COVID-19 vaccination is required to enter a US NextRoll office. Please notify us to request accommodation.

Not confident that you check all the boxes? You should still apply! We’ll review your application for other opportunities. We're always on the lookout for talented people and we're committed to developing each employee's career with over 1,800 training classes offered every year.

• Manage multiple ad hoc requests from ongoing tasks, alerts, and opportunities surfaced both systematically and manually created.
• Educate customers on AdRoll’s Marketing OS, features and use-cases. Including how to set up campaigns, tailored to goals and measure results.
• Assist customers in seeing the value in AdRoll’s Platform and build rapport, resulting in increased customer satisfaction, customer retention, and revenue retention.
• Develop and relay SaaS + Media strategies focused on growth, based on customer goals. Including owning and driving subscription renewals.
• Be the voice of the customer by driving product and process improvements. Provide feedback to product, engineering, marketing, and other internal teams.

• Minimum of 2 years’ sales or account management experience, preferably in a MarTech, AdTech, or online marketing company
• Developing knowledge of CRM (Salesforce & Gainsight), Google Sheets (excel), communication software (Outreach.io & Zendesk), and Data Management (Tableau & Anaplan)
• Demonstrate professionalism and ensure productive customer engagements through well-structured meetings and communication.
• Work with a strong sense of diplomacy, tact, and poise, especially under pressure from sensitive customer issues.
• Strong organizational skills; operates under a sense of urgency to meet internal and external deadlines while also being able to adapt / be flexible to evolving demands.

• Competitive salary and equity
• 100% employee coverage for medical, dental and vision premiums
• Short and long term disability benefits at no cost to the employee
• Basic life and AD&D insurance at no cost to the employee
• 401K Plan (Pre-tax and Roth)
• 4 weeks of paid time off and work/life balance
• Up to 12 weeks of paid family leave (care for a family member, bond with a new child, etc.)
• Up to 6 weeks of paid disability leave (up to 12 weeks for pregnancy disability leave)
• Join a community of fellow Rollers as a member of one of our Employee Resource Groups
• Ample opportunities to volunteer with local organizations with NextRoll Gives Back
• For additional benefits not mentioned, visit our Careers page

• Minimum hourly of $28.85 to maximum hourly of $44.42 + bonus + equity + benefits.
• The range provided is NextRoll’s reasonable estimate of the base compensation for this role. The actual amount will be based on job-related and non-discriminatory factors such as location, experience, training, skills, and abilities. Consult with your Recruiter during the initial call to determine a more targeted range based on these job-related factors

AdRoll is a marketing and advertising platform that helps ecommerce brands grow revenue and save time on one streamlined platform. Make display, social, and email advertising work together and more effectively structure, measure, and optimize your marketing efforts. Powered by industry-leading automation and personalization, the AdRoll platform's machine learning analyzes real-time advertising data to get customers buying. AdRoll helps customers generate more than $246 billion in sales annually and has been used by over 140,000 brands since 2007. AdRoll is a division of NextRoll, Inc. and is a remote-friendly company with offices in San Francisco, Dublin, New York City, and Sydney. Get started today at www.adroll.com.

We are committed to building diverse teams of “Rollers” and are proud to be an equal opportunity employer. All applicants will receive consideration without regard to race, color, ancestry, sex, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, citizenship, genetics, disability, age, veteran status or other characteristics. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please notify us to request accommodation.