Customer Success Strategy & Planning Manager

Who We Are 

The name ThousandEyes was born from two big ideas: the power to see things not ordinarily possible and the ability to collect insights from a multitude of vantage points. As organizations rely more on cloud services and the Internet, the network has become a black box they can't understand. Our Internet and cloud intelligence platform delivers the only collectively powered view of the Internet, cloud and SaaS platforms, helping enterprises and service providers work together to identify problems before it impacts revenue, damages brand reputation, or halts employee productivity. 

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group and is a foundational component of Cisco’s growing Observability business. 

Our Organization

The ThousandEyes Sales Strategy & Planning team (TE S&P) focuses on driving growth, enhancing sales force productivity, and effectively running the business.   We shape the organization’s sales strategy, plan for the future, and support leadership by accelerating the business through a variety of initiatives.

We work hard and have fun doing it.  We take pride in our work and know our collective success is dependent upon teamwork, both internally and externally. Passion, Integrity, Trust, Leadership, and Execution are our core values.

What You'll Do

As a sales S&P manager for the ThousandEyes Customer Success business, you will drive excellence by identifying, developing, implementing, and improving business processes and initiatives. Your key stakeholders will be the Customer Success sales leader and team. You will actively contribute by shaping strategy, building & executing operational plans, driving key initiatives that translate into sales growth, and delivering on strategic & tactical run the business imperatives. This role requires engagement with account teams and ThousandEyes specialists, global sales S&P, business units, and other cross-functional organizations. 

Role & Responsibilities include: 

• Strategy & Planning:  Understand ThousandEyes’ sales strategy, priorities, and go-to-market plans. Establish & clearly articulate sales plans to support the business; execute growth programs and initiatives; sales incentives; competitive programs; business intelligence to provide strategic insights & spur new programs; fiscal year planning
• Drive and support key GTM initiatives and programs
• Sales operations:  forecasting; sales tools & processes; sales coverage models; QBRs; business metrics & reporting
• Sales acceleration: partner training programs; business scaling initiatives, deal acceleration programs; various events
• Cross-functional engagement & alignment: Drive cross organizational collaboration, alignment, and execution around key strategic initiatives; operational rigor to ensure execution and impact. Forge strong relationships, build a virtual team ? win together
• Various strategic initiatives, get well plans, pilot programs, etc. as required
• Trusted advisor.  Be proactive. Challenge the status quo.  Execute extremely well

Who You Are 

• *3+ years in a related role (finance, business ops, others), strategy & planning experience a plus, SaaS experience a plus
• *Strategic thinker, analytical in nature, you understand the numbers and are energized by solving problems
• *Experience with cross-functional collaboration, building relationships and driving success in a matrixed environment
• *Strong verbal & written communications skills; ability to engage with stakeholders at all levels
• *Comfortable in a fast paced, dynamic environment where you are empowered to make decisions and drive the business
• *Proven experience translating strategy into operational plans and executing
• *Strong project management & organization skills; proactive; detailed oriented
• *Curious and flexible, you enjoy variety and are willing to take on different roles/responsibilities as business needs evolve
• *A team player. You love a challenge, you've always got your teammate's back, and you're inspired working with others to achieve success
• *Tools proficiency:  Required: Strong grasp of Excel (PivotTables, SUMIFs, and other complex functions, etc.), PowerPoint (presentation building); Plus but not required: FINBI, Cisco Ready, SFDC

Cisco is an Affirmative Action and Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case-by-case basis, qualified applicants with arrest and conviction records.    

Why Cisco 

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all. 

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do –you can’t put us in a box! But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) 

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward. 

So, you have colourful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us. 

We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply. 

Cisco COVID-19 Vaccination Requirements 

The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.