Customer Success Team Lead - North America

Local Unit & Position Description

DNV - Energy's Green Power Monitor group seeks a Customer Success Team Leader - North America to join our team. At Green Power Monitor, we offer products and services in the renewable energy sector, specifically focusing on the photovoltaic, wind, and energy storage space, as we are a global technology solutions provider for the renewable energy industry.

Customer Success Team Leader - North America is the Service Engineers' leader, the company's direct point of contact with the client for all operational projects, and is the internal customer advocate. Those individuals are the subject matter experts regarding the company hardware devices, software tools, functionality, and customization capabilities.

This position will be in our GreenPowerMonitor office in Austin, TX.

What You'll Do

• Manage the KPIs of the team in order to deliver excellent customer service that ensures ongoing sales and high levels of customer satisfaction
• Supervise and promote the work with customers to determine their needs and then recommend the right product to solve the customer's problem
• Being responsible for ensuring prompt responses to customers either via phone calls, video conferences, or email
• Occasional travel and visits to key customer locations may be required
• Engage with customers by organizing training sessions to empower customers to be self-sufficient and other activities that add value to the relationship between companies
• Use company literature and available training resources to stay up to date on product/service features

Position Qualifications

What is Required

• Minimum of Associate degree required
• Minimum of three years experience in assisting clients
• Working knowledge of prevalent North American inverter and wind turbine brands
• Understanding of SCADA and Data Acquisition Systems solutions
• Proficient in networking (IP, Ethernet, FO, Routing, LAN) and Industrial Communication Protocols (ModBus, DNP3, IEC104, OPC)
• Ability to read, understand, and edit electrical CAD drawings for renewable energy projects
• Comfortable working in outdoor environments as needed
• Occasional training sessions at GPM office locations required
• Must possess a valid Passport without international travel restrictions
• Must be a comfortable working hybrid
• NFPA 70E Arc Flash Training, optional
• NABCEP certification, current or previous, optional
• Willingness and ability to travel up to 10% of the time
• Strong written and verbal English communication skills
• We conduct pre-employment drug and background screening

What is Preferred

• Bachelor's Degree or higher preferred
• Direct knowledge of competing products, specifically AlsoEnergy, NorCal Controls, Power Factors, WonderWare, or other
• Experience with AutoCAD, Python, Javascript, Visio, and others
• Spanish speaking and writing will be a plus

**Immigration-related employment benefits, for example, visa sponsorship, are not available for this position.**

How We Do It

We Care, We Dare, We Share

DNV is a proud equal opportunity employer committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

DNV is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. US applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process may contact the North America Recruitment Department ([email protected]). Information received relating to accommodations will be addressed confidentially.

DNV is proud to announce being named one of Houston's best places to work in the 2022 Houston Business Journal - Best Places to Work competition.

For more information

https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal

Read more here

Diversity and inclusion in everything we do every day - DNV

Meet our employees - DNV

About DNV

Careers in DNV

What We Offer

• Generous paid time off (vacation, sick days, company holidays, personal days)
• Multiple Medical and Dental benefit plans to choose from, Vision benefits
• Spending accounts - FSA, Dependent Care, Commuter Benefits, company-seeded HSA
• Employer-paid, therapist-led, virtual care services through Talkspace
• 401(k) with company match
• Company provided life insurance, short-term, and long-term disability benefits
• Education reimbursement program
• Flexible work schedule with hybrid/remote opportunities
• Charitable Matched Giving and Volunteer Rewards through our Impact Program
• Volunteer time off (VTO) paid by the company
• Career advancement opportunities

**Benefits may vary based on position, tenure, location, and employee election.**

Please visit our website at ww.dnv.com

Company & Business Area Description

DNV is the independent expert in assurance and risk management, operating in more than 100 countries. Through our broad experience and deep expertise, we advance safety and sustainable performance, set industry benchmarks, and inspire and invent solutions.

We provide assurance to the entire energy value chain through our advisory, monitoring, verification, and certification services. As the world's leading resource of independent energy experts and technical advisors, we help industries and governments navigate the many complex, interrelated transitions globally and regionally in the energy industry. We are committed to realizing the goals of the Paris Agreement and supporting all stakeholders to transition faster to a deeply decarbonized energy system.