Customer Success Team Manager

Our Enterprise Customer Success team is growing and we are looking for a motivated Team Lead. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive.As a leader of a customer success team, you will be responsible for hiring, coaching, and leading a team in a fast-paced and rapidly changing environment.

In this role, you will work closely with the Customer Success leadership to help build an elite team that will achieve best in class business results. We’re looking for our next exceptional leader with a passion for developing others, building effective teams, and helping us uphold and surpass our commitments to the customers we serve.

• Build strong relationships with our clients to understand their needs and ensure their success with monday.com
• Serve as the main point of contact and liaison between clients and the rest of the monday.com team
• Empower customers to connect their goals and challenges with the solution in monday.com
• Take ownership of new accounts and manage their onboarding
• Leverage behavioral data to segment your book of business and develop communication strategies driving the greatest impact at scale
• Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
• Stay in touch with clients to ensure that they're realizing the full potential of monday.com
• Build, own, and execute client success and engagement plans
• Navigate client organizations to uncover additional product applications & opportunities for partnership
• Spearhead internal cross-functional improvement projects
• Represent voice of the customer and influence product development roadmap
• Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities

We're on a mission to make people work simpler, more productive and enjoyable! Join monday.com and help us make it happen!

Requirements

• 5+ years of experience within a CSM role overseeing adoption and retention metrics.
• At least 1 year of experience in a Senior CSM/AM position at monday.com
• Proven track record of high performance within pervious and past roles
• Experience in working with Enterprise level clients

Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.

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