Customer Success Trainer

Position Overview: 

As Quickbase continues to grow, we're looking to add a Customer Success Trainer to our team. The Customer Success Trainer will be responsible for facilitating training that helps both our new and tenured CS employees provide best-in-class experience for our customers.

• Ensure the training content is up to date

• Track/measure the impact of training courses and adapt the curriculum accordingly

• Become knowledgeable on the Quickbase product and effectively articulate value proposition and benefits

• Collaborate with stakeholders to build & refine curriculum 

Ideally, You will have:

• 1-2 years of Training/Facilitation and Coaching Experience

• 1-2 years Customer Success or related Experience preferred 

• Exceptional follow-through and attention to detail, with consistent follow-up practices

• Flexible, highly organized and able to easily shift priorities

• Passion for working in a fast-paced environment

• Exceptional Written & Verbal Communication

• Proactive problem-solving skills

• Process/Project Management mindset and orientation

• Experience using the following or similar tools:

  • LMS (Learning Management Systems) i.e. LearnUpon, Skilljar

  • Microsoft Office (PowerPoint, SharePoint, Excel, Word, and Outlook)
  • Familiarity with tools like CRM (Quickbase, Salesforce), Outreach, HighSpot, Zoom, Confluence