Customer Support

Job Description: 

Support clients at a fast-growing and constantly changing SaaS company. Quality and thoroughness are key, and an ideal candidate would enjoy troubleshooting to identify the root cause of a technical issue. Friendly nerds and gamers, tinkerers, and technology enthusiasts please apply! 

Looking for a German speaking Romania based

Job Overview: 

·       Seniority Level: Intermediate 

·       Industry: Information Technology and Services/Computer Software 

·       Location: Remote/Work from home with travel to company/customer location if needed

·       Hours: Aligned to UK shift 9am to 6pm BST

Soft Skills of an Ideal Candidate: 

·       Aptitude and/or passion for technology or software systems  

·       Excellent communication skills 

·       Highly organized 

·       Critical thinker 

·       Self-starter 

·       Desire to learn and grow 

·       Efficient 

·       Quick learner 

·       Ability to multi-task 

·       Ability to adapt and change with the needs of the team/company 

Technical Skills: 

·       Customer service or technology experience (Required) 

·       Microsoft Office Suite experience (Required) 

·       Salesforce experience (Preferred) 

Work-From-Home Requirements: 

·       Stable, reliable internet service 

·       A quiet, dedicated workspace 

Responsibilities:

• Respond to incoming customer inquiries via support system, email, and chat, with a focus on supporting customers with their data and content syndication needs.
• Troubleshoot technical issues related to ecommerce syndication, and provide solutions or escalate to Tier 2 support as necessary.
• Maintain accurate records of customer interactions and transactions related to ecommerce syndication in the CRM system.
• Keep up-to-date on product knowledge and company policies related to data and content syndication.
• Collaborate with other teams, including our Data Management and Technical Support teams, to resolve complex syndication-related issues.
• Ensure customer satisfaction by providing timely and effective solutions to ecommerce syndication-related issues.
• Support the onboarding of new customers to our ecommerce syndication systems by providing training and support.
• Assist with the management of customer accounts related to ecommerce syndication, including setting up new accounts and managing existing accounts.
• Work closely with the Sales team to identify opportunities to upsell ecommerce syndication-related products and services to existing customers.
• Attend training sessions and stay up-to-date on industry developments related to ecommerce syndication
• Must be fluent in German in business setting