Customer Support Administrator

TRADER Corporation is a trusted Canadian leader in online media, dealer and lender services. The company is comprised of AutoTrader.ca, AutoSync and Dealertrack Canada. AutoTrader.ca (AutoHebdo.net in Quebec) offers the largest inventory of new cars and used cars in Canada, receiving over 25 million monthly visits to its marketplace. With over 3,500 subscribers and counting, AutoSync is the largest and fastest growing dealer and OEM software provider in Canada. The platform's suite of connected automotive software solutions brings advertising, conversion and operational support together, synchronizing the entire retail process. AutoSync's diverse range of offerings includes: vAuto, EasyDeal, xtime, Motoinsight, Activix, TAdvantage and TRFFK. Dealertrack is Canada’s largest automotive financing portal, enhancing efficiency and profitability for all major segments of the automotive, marine, recreational vehicle, motorcycle and powersport retail industries. Over 6.5 million credit applications are submitted via the Dealertrack Canada portal each year. Collateral Management is a national, end-to-end, managed technology solution that offers industry insight and multi-channel collection strategies to maximize funds recovered. Collateral Management helps you remain compliant in all jurisdictions, alleviating your exposure to reputational and financial risks. Visit tradercorporation.com to learn more..

The role of the Customer Support Administrator is to provide customer-focused day-to-day support to customers and dealer groups doing business with TRADER. This role will involve some contact with the customer for specific matters. The role may also include processing and setting up contracts and handling billing inquiries including processing and setting up billing for all online products. Other key responsibilities include capturing, managing and quality assurance of all products entered into the system for the customer. The Customer Support Administrator works closely with cross-functional teams to ensure client contracts are uploaded and billed correctly.

What you’ll do…

•Manage customers' inbound communications (phone or email) and provide technical support for each issue.

•Capture, investigate and QA all online products for the customer.

•Communicate with internal teams to provide follow-up answers to customer questions or concerns.

•Respond to customer enquiries as needed.

•Other tasks as required.

What you bring to the table…

•Must be very detail-oriented and very customer-focused.

•Must be organized and able to manage clients’ expectations.

•Be self-motivated and work individually and as a team.

•Have a sense of urgency to resolve and investigate issues.

•Able to work in a fast-paced and deadline-driven environment.

•Must have experience working on the phone and email support with customers.

•Be available for shifts between Sunday-Saturday

Must have…

•College diploma 

•Solid verbal/written communication skills 

•MS Office experience

•Previous customer service experience

•Strong customer service skills

•Strong analytical skills

•Previous experience working with software systems (including CRM tools, data entry systems)