Customer Support Administrator

Dark Wolf Solutions is looking for Customer Service Administrators with various experience levels, from Junior to Journeyman. Administrators will provide desk-side support, regularly schedule backups, allocate network storage, and perform preventative maintenance. This role includes support in Microsoft Windows environments, repairing and replacing system peripherals, and maintenance of configuration management data and documentations. The successful candidate will have experience in installing software patches, updates and upgrades. The position will be located in the DC Metro/Northern Virginia Area and require an active security clearance. Level of security clearance required will be commensurate on years of experience, with a minimum of a Secret clearance and going up to TS/SCI level.

Required Qualifications:

• A bachelor’s degree in information security, computer science, or related discipline.
• A minimum of 2 years of relevant experience providing hands-on desk-side support
• Applicable experience in maintaining operability of the Uninterruptible Power Supply (UPS), and troubleshooting and resolving communications equipment
• Experience facilitating resolution of network hardware and software issues
• Experience monitoring network traffic and optimizing network performance
• Hands-on knowledge of maintaining remote user assistance capabilities, internet connectivity for standalone workstations, and providing technical assistance for relocations and moves
• Working knowledge of creating, updating and tracking service call requests, staging user workstations and all associated equipment
• US Citizenship and an active Secret security clearance or TS/SCI security clearance

Desired Qualifications:

• Knowledge of DEA system security requirements

We are proud to be an EEO/AA employer Minorities/Women/Veterans/Disabled and other protected categories.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.