Customer Support Administrator

We are looking for a Customer Support Administrator (Associate, Status) to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients. 

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference! 

Are You: 

• Solutions focused with a process improvement focus?

• An effective problem solver with the ability to work independently in a fast paced environment?

As the Administrator, you will provide timely and accurate status of all orders throughout the ordering process for our clients. Responsible for tracking all assets from order entry through delivery and ensure that relevant information is clearly reflected in Element’s systems for internal and external use.

A Day in the Life  

• Effectively work with upfitters, suppliers and dealers to collect and record the most up to date information regarding the progression of a vehicle order through delivery and plate issuance. This includes but not be limited to: data extraction from vendor website, data input in to Elements system, documentation and follow-up related to the acquisition of the asset.

• Establish and maintain good working relationships with suppliers. 

• Provide direction to our vendor partners regarding Elements expectations of their role in the end-to-end order process.

• Answer Service Cloud cases from internal/external customers with +90% On Time Target Closure rate.

Requirements 

• High School Diploma, 2- or 4-year degree preferred

• 2-3 Years of experience in Fleet Management and/or Vendor Management

• Excel- Intermediate User (VLOOKUP Formulas, Pivot Tables)

• Excellent verbal and written communication skills

• Excellent Customer Service skills

*Internally, This role is called, Associate Status*

The hiring base salary range for this position is $49,800- $67, 210 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data.