Customer Support Advisor

We are looking for a someone to join our Support team as the first line of support for our customers, helping them to resolve queries about our care records system via online live chat, telephone and support tickets. We need someone who is passionate in helping people who deliver care and is enthusiastic about technology and innovation. We will be relying on your compassion for users who are not familiar with technology combined with your problem-solving nature to help our customers and make a difference every day. 

What you’ll do: 

• Handle and resolve support queries via live chat
• Answer incoming telephone support calls
• Answer online support tickets
• Complete all assigned tasks in line with agreed KPIs 

What you’ll bring: 

• Customer service experience is essential
• Great communication skills, both verbal and written 
• A passion for helping others; an empathetic approach to customers who do not use technology 
• Computer literate with the ability to investigate how something works 
• Excellent problem solving skills and ability to remain calm when under pressure 
• Ability to multitask and prioritise workload 
• An interest in technology & using it to make people’s lives easier 
• Knowledge or experience of the Care industry would be an advantage but not essential 

What we offer: 

• Hybrid working – this role will be based at least three days per week in our office in Guildford 
• The opportunity to work for a company who are making a real difference to the care sector through the use of innovative technology
• Base salary of £25,000
• Bonus scheme 
• 25 days holiday
• Net zero pension scheme
• Regular in person company meetings
• Additional perks including; cycle to work scheme, staff discounts portal and Employee Assistance Programme