Customer Support Agent

At AURA Devices we're building products that help amateur and professional athletes to push their limits and go beyond. We're a team of professionals that make new instruments to track, analyze, and improve your fitness performance. Our state-of-the-art core technology of bioimpedance analysis provides information about hydration levels and body composition changes.

We are seeking a dedicated Customer Support Specialist to join our team. The ideal candidate will have experience with Zendesk or similar CRM systems, be proficient in handling various customer interactions, and possess excellent written communication skills. This role requires a customer-centric attitude, strong problem-solving abilities, and the ability to adapt to different customer personalities from around the world. If you thrive in a fast-paced environment and are committed to delivering exceptional customer service, we want to hear from you.

Requirements:

• Experience with Zendesk or a similar CRM system.
• Experience interacting with tickets, live chat, and messages on social media platforms like Discord.
• Ability to work US Central Time.
• Basic use and knowledge of Shopify and shipping platforms.
• Excellent written communication skills in English.
• Strong problem-solving abilities.
• A customer-centric attitude.
• Ability to multi-task and prioritize effectively in a fast-paced environment.
• Experience in a customer service or customer-focused role.
• Ability to adapt/respond to different types of characters and customers from around the world.

Responsibilities:

• Manage large volumes of customer inquiries via Zendesk or similar CRM systems.
• Assist customers with pre-purchase inquiries, resolve issues during the purchase process, and provide support after the purchase.
• Provide accurate information to customers regarding logistics, shopping concerns, and technical solutions related to AURA Devices.
• Deliver the best possible customer experience by understanding their needs and finding quick, effective solutions.
• Maintain a high level of product knowledge to effectively address customer queries.
• Collaborate with internal teams to resolve issues.