Customer Support Agent (Payments)

About the Role

As a Customer Support Agent, Clipboard Health expects the highest levels of customer service to be sure the customers on our platform have an outstanding experience. In this role as a Customer Support Agent, you are responsible for incoming calls or text messages while keeping our wait times down. You will communicate and collaborate with different departments to keep our professionals and facilities satisfied. We are looking for someone who is dedicated, enthusiastic, a problem solver, and a relationship builder. Often times you are the customer's first point of contact.

Roles & Responsibilities

• Efficiently process customer contact through text, phone, and email
• Identify and assess customers’ needs to achieve satisfaction
• Strive for the one contact resolution goal and eliminate the need for follow-up
• Foster confident relationships through open and engaging communication
• Go above and beyond to engage with customers

Qualifications & Skill Set Requirements

• High English proficiency
• At least 2 years of customer service or equivalent experience
• Excellent oral and written communication skills
• Exceptional interpersonal skills, friendly & collaborative
• Effective problem solver, self-controlled, and thrives under pressure
• Goal-oriented and consistently exceeds expectations
• Courteous, compassionate, and empathetic
• Organized, attentive, and a quick learner
• Flexible, accountable, and takes ownership

We operate 24/7 and work on a rotating roster. You must be OK to work weekends on any shift.

System Requirements

• Minimum 15Mbps wired internet connection
• Minimum i5 processor or equivalent
• Minimum 8GB RAM
• Wired headset
• Backup power and internet
• Quiet working environment

No Chromebooks, No Linux OS