Customer Support Agent (Solidgate - Fintech)

Solidgate is a B2B product in the field of online payments. We build a state-of-the-art fintech product that helps businesses accept payments and ensure a smooth purchase experience for their clients from Europe to LATAM, from the USA to Asia. We are part of the history of each company we work with — and we help them enter new markets and increase their profits. We believe no company should struggle with payments. So we make them easy.

Solidgate achievements:

• offices in Ukraine, Poland, Cyprus
• 200+ clients went global thanks to Solidgate (Ukraine, US, EU)
• 100+ alternative payment methods (APMs)
• 120 team members
• PCI DSS Level 1 provider
• № 1 employer (according to DOU)

Solidgate is an IT product company that creates “made in Ukraine” fintech solutions for internet businesses all over the world. Solidgate products enable global businesses and build the economic infrastructure for the internet economy.

Solidgate Stands with Ukraine! Solidgate created the Payment Link, so that Charity Foundations can accept payments swiftly in any currency. We are proud to be partners with KOLO and “Повернись живим”.

Currently, Solidgate has 120+ employees, and we continue to search for the “perfect match”. Let's make the world better and do it from Ukraine!

We are looking for a responsible, communicative Customer Support Agent who will strengthen our support team and maintain our technical support satisfaction rate.

With us, you will:

• not have routine monotonous tasks;
• learn all the nuances of the payment world;
• work on a serious B2B product;
• become an excellent specialist in a complex field.

What you will do:

• respond to all basic L1 support requests;
• compliance with SLA;
• respond quickly and provide feedback from merchants/customers;
• monitor recurring questions and recommend necessary articles in the knowledge base.

We're looking for someone who has:

• 1 year of experience in customer support;
• analytical skills;
• ability to prioritize tasks and requests;
• Proficiency in English at the Upper-Intermediate level.

Will be an advantage:

• basic knowledge of SQL.

Competitive corporate benefits:

• health insurance and corporate doctor
• free snacks, breakfasts, and lunches in the office
• full coverage of professional training (courses, conferences, certifications)
• performance review twice a year
• sports compensation
• competitive salary
• the ability to work remotely
• Apple equipment

Hiring process:

Screening with a recruiter, an interview with a hiring manager, a test task, and a final interview with the CEO.

If you want to become part of our team, send your resume right now, and we will contact you.