Customer Support Agent, Uplift

About the Role:

As a Customer Support Agent working for the Uplift product, you will deliver top-notch customer service through phone calls, emails, chats, and text messages. We are looking for applicants who will go the extra mile for customers and uphold our values and standards. You will exclusively represent Uplift, collaborating with Upgrade's top-notch Customer Service organization to create delightful experiences and constantly improve. They are part of a top-notch team continuously raising the bar.

Pay: $21.00/ hour

Position Details: 

• Full-Time (40hrs/Week)
• Schedule: Day Shift, Varies (may include weekends and/or Holidays)

What You’ll Do:

• Provide superior customer care through prompt, courteous, and professional answering of calls, emails, chats, and SMS/text messages.
• Aim to consistently exceed customer expectations by finding the best solutions for any problem
• Become an expert on all applicable tools and systems 
• Build and maintain collaborative relationships with all team members
• Meet and/or exceed production, quality, and customer service goals
• Be an expert on our products and processes
• Adapt to changing policies and procedures on a constant basis while maintaining high quality to your work

What We Look For:

• High school diploma or equivalent
• 1+ years experience in customer support or customer retention role, with extensive experience in phone and email communication
• 6+ months of high volume call center experience required
• Strong attention to detail
• Excellent verbal and written communication skills
• Strong problem solving and analytical skills
• Ability to thrive in a fast-paced, changing environment

Nice to Have:

• Candidates with proficiency in both English and French or English and Spanish
• Experience in Hospitality/Travel, Finance/Lending, or eCommerce is a plus

What We Offer You:

• Great open office space
• Paid time off (PTO) 
• 401K matching
• Comprehensive benefits package: Medical, dental, vision, life insurance & disability
• Conveniently located in the heart of Downtown Phoenix close to light rail and public transportation
• Paid parking or platinum pass
• New Hire Training Program
• Wellness Incentive Program
• Kitchen fully stocked with snacks and beverages