Customer Support Analyst

Customer Support Analysts are critical contributors to our customer’s success. Your excellent communication and problem-solving skills will maintain Bolt’s reputation across the industry for world-class customer service. You will also be a relentless advocate for our customers by providing insight and perspective to influence improvements within our product and across the organization.

This role is ideal for someone who wants to develop opportunities in Technical Support, Customer Success, Customer Education, Risk or Professional Services, while shaping and influencing the direction of our growing Technical Support team.

What you’ll be doing

• Resolve customer requests and issues via chat, email and the occasional phone or Zoom call

• Collaborate with other Bolt team members to find solutions to difficult problems

• Contribute to team process improvements and efficiencies

• Help create and update self-service channels, ensuring that Bolt’s merchants can find answers to their questions even faster

• Provide occasional weekend and holiday on-call support

What we’re looking for

• candidate located in Central of Mountain timezone

• 2-4 years of work experience in a corporate, tech company or startup environment

• A natural problem solver who loves helping people

• Ability to type reasonably fast (35+ wpm) in a chat support environment

• Clear and effective communications, both written and verbal

• Attention to detail

• Ability to empathize with customers

• Willingness to follow established processes and guidance

What we’d love to see

• Previous technical support experience (ideally at a software company)

• Experience with web technologies (javascript, HTML, etc.)

• eCommerce, payments, or FinTech experience

Base Salary compensation: For this role our base salary range is targeted between $64,000 - $74,000 per year. Final offer amount is determined by a number of factors including but not limited to experience and position level. At Bolt, we take a geographically neutral approach to compensation, meaning that we pay based on job function and level, not location.