Customer Support Analyst

Customer Support Analyst

At Interapt we transform clients and empower humans with technology. Interapt is a world- class technology services company that attracts and develops the best talent while providing an opportunity to those with some IT experience and those without. We are building a thriving, diverse, inclusive technology ecosystem across America that invests in people and communities. Our organizational commitment to social responsibility is not an afterthought, it is embedded in our services and everything we do.

Interapt is hiring a team of Customer Support Analysts to join our remote team August 14th. We are looking for self-motivated individuals with technical service skills searching for growth potential! This could be your chance to join a fast-paced and growing hi-tech company that wants you to excel in your career. Your contribution would be vital to the growth and success of Interapt's objectives. In this role, you'll spend your time working with customers via phone and email to develop positive and productive relations with customers. You'll handle a variety of tasks including troubleshooting, issue resolution, and providing on-the-spot education.

Responsibilities will include:

• Facilitating problem and advocating for customer success
• Assisting & assessing nature of customer needs and work to resolve issues ranging from basic to moderate complexity
• Referring and escalating to appropriate internal teams as necessary
• Logging and tracking customer interactions using the designated software
• Demonstrating agility by acting as a flex resource as necessary across multiple contact channels
• Adhering to provided schedules to ensure availability for customer needs and adapts to changes when needed

Requirements

• High school diploma or equivalent
• Customer Service skills
• Basic Technical Skills (Office 365, Windows OS, knowledge of Internet connectivity)
• Experience with Service Now (or similar ticketing system) is preferred
• Proficient Verbal & Written Communication Skills
• Willingness to learn and ask questions

*This is an entirely remote opportunity that starts at $18 per hour. We are looking for candidates who are motivated and ready to start by August 14th.

**At Interapt, we value diverse backgrounds and perspectives, and welcome applicants from all experiences and skill sets. Don't be deterred if you don't check every box on our list of qualifications. We believe skills can be developed, and we are willing to invest in the right candidate who shows potential. If you are excited about this opportunity, we want to hear from you!

Benefits

• 100% Remote Work
• Training & Development
• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Wellness Resources