Customer Support Analyst I

Job Description

AgFirst Farm Credit Bank provides financing, as well as a range of technology and other services, to a network of agricultural lenders in the United States and Puerto Rico. Located on Main Street in Columbia, S.C., AgFirst is committed to providing a comfortable, inclusive work environment. We believe in investing in our employees so they can help lead our $42 billion company into the future. If you are looking to fuel your professional development and gain exposure in the field of Customer Support, apply today!

AgFirst is seeking a Customer Support Analyst I who will provides quality support with a high degree of customer satisfaction on technical and operational requests/questions in a professional and timely manner for association, bank, and external customers; logs and documents all customer calls/emails/requests using the call tracking system in accordance with established call handling procedures; and has frequent contact with internal and external customers, peers, and managers. Follow the HIPPA guidelines as applicable.

Duties & Responsibilities:

• Demonstrates support of teammates, second level staff, senior management, processes and procedures and assigned tasks to ensure the success of the Customer Support department
• Provides on-call support based on the quarterly rotated calendar
• Ensures the customer's issue is fully resolved for all requests. Serves as a Core Support Services employee under the Bank's Short Term Emergency Plan (STEP) and is available to provide support when the Bank operates under this plan
• Uses multiple system tools to search and troubleshoot questions and issues of systems and applications
• Serves as the initial point of contact for internal and external customer questions related to operational and technical support of products and/or processes of the AgFirst Farm Credit Bank
• Accountable for personal self-development to include maintaining first level knowledge skill set for supported systems

Requirements:

• Education and/or experience equivalent to an Associate Degree in Business or technical discipline
• Experience in customer support/call center environment preferably dealing with PC hardware and software, mainframe and client server computer systems
• Certified Help Desk Professional preferred. HIPPA Certification via the Career Cafe annually
• Ability to communicate/interact effectively with customers, users, technical experts, and all levels of management
• Strong customer service orientation; desire to embrace technology as a means of improving service
• Proven organizational skills and demonstrated abilities to establish priorities, take initiative, work under time pressures and exercise sound business judgment

#LI-OM

About Us

Are you ready for a career with us that will impact more than you ever imagined? At AgFirst, you have an opportunity to make a difference for agriculture and rural communities while elevating your career. When you work here, you are part of a cooperative that provides financing, technical support, and business services to banks in the national Farm Credit system. You can be part of the solution for those banks - our customers - as they make loans to more than 80,000 farmers, businesses, and homeowners in rural America. At AgFirst, we value your skills and unique perspective. We think you'll like the impact you can make here and the benefits you will enjoy. AgFirst is dedicated to fostering an engaged workplace that makes every employee feel valued, appreciated, and heard. We invest in our employees because they invest in us and work hard to make our bank successful. Among its range of benefits, AgFirst offers competitive pay, flexible work schedules, a corporate incentive plan, and even free coffee and soft drinks in the break room. If you're ready to impact more than you ever thought possible, we're ready for you!

While we offer a variety of lending and credit jobs, we're more than just an agricultural lending company. We have many roles in areas such as information technology and information security, as well as support services. No matter your career path, find a way to impact more with AgFirst!

OUR BRAND AND CULTURE

We want to make a difference in people's lives - and that includes yours! We strive to create a workplace environment where all employees feel welcome and open to bringing their whole selves to work. We have a diverse, talented workforce that helps us bring a well-rounded perspective to the solutions we provide. At AgFirst, we aim to give our employees room to grow both personally and professionally. We hope you will find more than just a job here. We hope you will find a fulfilling career that allows you to use your abilities to impact more.

OUR BENEFITS AND REWARDS

AgFirst believes employee satisfaction is built around a career that combines personal and professional accomplishment with financial rewards that help you build toward the future. We believe that compensation is more than just a paycheck. At AgFirst, you'll find a total rewards package that includes:

• Competitive pay, with paid vacation, holidays, and sick leave, as well as paid time off for volunteering.
• Corporate incentive plan with spot bonuses for top-notch work.
• Medical, dental, and vision insurance, as well as life and disability insurance.
• Flexible spending and health savings accounts.
• Generous 401(k) matching contributions, as well as additional employer contributions.
• Reimbursement for approved higher education pursuits.
• A wellness program for employees, which includes resources for a healthier lifestyle.
• A Leadership Academy for professional development.
• Other perks, such as employee discounts, annual on-site flu shots, and even free periodic chair massages.

In addition, we are located in a modern office building in a revitalized business district on Main Street in Columbia, S.C., near multiple restaurants and shops. Our open floor plan features a variety of meeting areas, from cozy collaboration rooms to large meeting spaces - all equipped with state-of-the-art technology to meet your business needs.

Other benefits of our office building include:

• Free parking in an attached garage.
• An on-site restaurant.
• A newly renovated fitness center.
• On-site conveniences, such as dry cleaning.

Regular building events, such as luncheons and ice cream socials