Customer Support Associate

Job Title: Customer Support Associate

Location: Boston, MA

About Profitero:

Profitero is a leading global SaaS commerce platform that uses predictive intelligence to help brands anticipate, activate and automate their next best action to fuel profitable growth. Our technology monitors 70 million products daily, across 700 retailers and 50 countries, helping brands optimize search placement, product content, pricing, stock availability, reviews and more. News outlets, including Good Morning America , The Wall Street Journal and Ad Age frequently cite and trust Profitero as a source of data for their stories. Now's an exciting time to join our fast-growth business.

Profitero has recently joined Publicis Groupe (a $13 billion global marketing services and technology company) as a standalone commerce division, infusing our business with significant product development resources and investment. while giving our employees an incredible launchpad for their careers. Profitero's tech and data combined with Publicis' tech, data and activation services positions us to be a true end-to-end partner for helping brands maximize eCommerce market share and profit growth. Come be a part of our fast-paced, entrepreneurial culture and next stage of growth.

About the role:

As a Customer Support Associate, you will be working with Profitero customers to help them with product questions and ensure their success with Profitero. You will play a critical role in the company and will have the ability to accelerate your career. Working in a fast paced company, you'll need the ability to learn quickly and have the self-motivation and determination it takes to succeed in a rapidly evolving market.

What you'll do:

• Work with the Account Management, Insights, and Technology teams to ensure customer success
• Become a product expert on Profitero's eCommerce analytics platform
• Help customers organize and code their data in our product
• Assess data for completeness, integrity, and accuracy
• Provide clear and prompt communication with customers through support calls and emails
• Manage workload and overlapping priorities to meet scheduled deadlines and commitments
• Diagnose and resolve data related challenges our customers may encounter
• Identify and track support issue progress through our help desk system

Who you are:

• You have 1-3 years of experience in technical support and/or client service
• You are extremely organized and have strong communication skills
• You have a passion for solving problems and taking action
• You are proficient in Excel

What you're good at:

• Solving problems and prioritizing
• Excel

Why you want to work at Profitero:

Profitero cares about its employees. As a company we feel that as our employees are always going the extra mile, so should we. That's why we offer fantastic benefit packages to our employees, including:

• Rich Health Dental & Vision plans
• Smart, genuine and cool people work here
• Competitive salary ***commensurate with experience
• 401K plan with match
• Flexible PTO
• Commuter benefits
• Employee Assistance Program (EAP)
• Free on-site amenities including office snacks, coffee, beer & wine, and a gym!
• Access to Personal Learning Development Library
• Publicis 'Work Your World' initiative: every employee will be able to work from any of the 100+ countries where Publicis operates, for six weeks a year
• Volunteer opportunities

Profitero is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment. Profitero recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected characteristics as required by applicable law.