Customer Support Associate

We are a growing company based in Connecticut, looking for a full-time Customer Support Associate to join our team. As our company continues to expand, we seek an individual to play a key role in supporting our clients’ needs, driving customer satisfaction, and contributing to the overall success of our business. This role offers an excellent opportunity to work in a fast-paced, customer-focused environment where you’ll be responsible for delivering outstanding service and helping clients with product knowledge, account management, and service upgrades.

As a Customer Support Associate, you will assist in managing client relationships, overseeing customer inquiries, and promoting relevant products and services. The role will also involve maintaining a positive rapport with customers, handling escalations, and supporting internal initiatives to drive sales and operational success.

Customer Support Associate Responsibilities:

• Grow client accounts by continuously improving customer service and identifying opportunities for service upgrades and new product offerings.
• Provide customer service support by addressing inquiries, assisting with product information, managing account pricing, and promoting product listings to ensure satisfaction.
• Stay informed about local competitors and market trends to support clients and adjust sales strategies as needed.
• Build and maintain positive relationships with clients, vendors, and suppliers to ensure smooth communication and long-term retention.
• Use sales systems to track performance, manage accounts, and drive overall sales growth.
• Collaborate with team members and management to implement corporate initiatives, policies, and procedures to improve operations and client services.

Customer Support Associate Qualifications:

• High School Diploma or equivalent required; a Bachelor's degree in Business Administration or a related field is preferred.
• 1-2 years of experience in customer service, retail, or a similar role.
• A self-starter with the ability to work independently and take ownership of tasks and projects.
• Strong communication skills, both verbal and written, with the ability to interact professionally with customers and colleagues.
• Ability to adapt to a fast-paced environment and handle multiple responsibilities.
• Team player with the ability to engage with diverse personalities and collaborate across departments.

Why Join Us?

• As the company grows, so will your opportunities for advancement and professional development.
• Receive on-the-job training to develop a deep understanding of our products, services, and systems.
• We are an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace where all individuals are valued for their unique backgrounds and perspectives.
• Join a team-oriented environment where your contributions are recognized, and your success is supported.

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