Customer Support Associate

Costumer Support Associate (French and English speaking)

This customer support associate roles based in Costa Rica, and we are seeking a French/English speaking candidate who can work with our team.  For this role the hours will be from 2:00pm-9:00pm (Sunday-Thursday) and hybrid (2 days a week) in the office are required. 

 JOB REQUIREMENTS:

• 1 years’ experience in a busy team in a client-facing function within the financial services sector.
• French and English are a most. 
• A passion for excellence in customer service and customer management, along with a proven track record for embedding this passion in team culture.
• Ability to lead by example and deliver service excellence to customers.
• Maintain and exceed targets and meet tight deadlines.
• Able to identify own development areas and training needs.
• Excellent communication and listening skills with the ability to network and build internal/external relationships at all levels.
• Build and maintain supportive relationships with key business contacts, to include the forging of relationships with key stakeholders within the business.
• Ability to influence others to a desired outcome.
• Highly driven, with a strong desire to succeed.
• Analytical capacity and innovative problem-solving skills.
• High degree of professionalism, with a confident, assertive style.
• Desire to exceed personal and team targets.
• Team player.
• Effective time management skills.
• Solid computer skills with ability to use MS Outlook, Excel, Word, PowerPoint, and the Internet.

About Convera

Convera is the largest non-bank B2B cross-border payments company in the world. Formerly Western Union Business Solutions, we leverage decades of industry expertise and technology-led payment solutions to deliver smarter money movements to our customers – helping them capture more value with every transaction. Convera serves more than 30,000 customers ranging from small business owners to enterprise treasurers to educational institutions to financial institutions to law firms to NGOs.

Our teams care deeply about the value we bring to our customers which makes Convera a rewarding place to work. This is an exciting time for our organization as we build our team with growth-minded, results-oriented people who are looking to move fast in an innovative environment.

As a truly global company with employees in over 20 countries, we are passionate about diversity; we seek and celebrate people from different backgrounds, lifestyles, and unique points of view. We want to work with the best people and ensure we foster a culture of inclusion and belonging.

We offer an abundance of competitive perks and benefits including:

• Market competitive monthly gross salary.
• Opportunity to earn an annual bonus (based on role level).
• Great career growth and development opportunities in a global organization.
• Generous insurance (health, disability, life).
• Paid holidays, time-off, and leave policies for life events (maternity, paternity, adoption).
• Paid volunteering opportunities (5 days per year).

There are plenty of amazing opportunities at Convera for talented, creative problem solvers who never settle for good enough and are looking to transform Business to Business payments.

Apply now if you’re ready to unleash your potential.