Customer Support Associate

Position Overview:

As a Customer Support Associate, you will be an integral part of the Bozzuto's team, providing a high level of service to our external and internal customers.

Responsibilities:

• Handling all calls received from customers in a professional, friendly, and helpful manner.
• Issuing credits and debits based on pre-established Company policies.
• Entering all orders and other data accurately with attention to detail.
• Responsible for timely follow up and documentation to ensure appropriate issue resolution.
• Acting as a liaison between our customers and all departments within the company.
• Maintaining confidentiality in all aspects of customer and staff information.
• Perform other duties as assigned by leadership.

Experience:

• Bilingual - Spanish
• Preferred: Experience in retail, wholesale, hospitality, or call center
• Knowledge of technological systems such as but not limited to: Microsoft Office, phone services.
• Basic math skills - ability to calculate figures and apply necessary problem-solving skills.

Schedule:

• Monday, Tuesday, Thursday & Friday 9:00am - 5:30pm
• Saturday (Required) 7:00am - 3:30pm
• Training hours weeks 1-3: Monday - Friday 8:30am - 5:00pm

Environment:

• Office - approx. 65*F - 75*F

Skills:

• Physical abilities: Ability to stand, walk and sit throughout your day; walking on a variety of flooring such as carpet, concrete, tile, etc.
• Strong communication Skills: Ability to communicate clearly and effectively with customers, peers, and leaders.
• Organizational Skills: Ability to prioritize and meet deadlines.
• Working in a team- based environment: Working independently and as a team player to ensure our customers are receiving the highest quality service.
• Quality: Maintain integrity and high standards from all perspectives
• Safety Culture: Maintain and drive safety policies to all associates; driving for accountability of safe practices throughout shift.

Other details

• Pay Type Hourly

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