Customer Support Associate

Flowcode is the offline to online company, building direct connections for brands and consumers. By unifying data-driven design with the latest in QR technology, Flowcode enables contactless connection with speed, security and ease. Privacy compliant, ultra-fast scanning, and designed with intention, Flowcode is the number one trusted QR provider. Our companion product, Flowpage, organizes your digital footprint in one mobile-first landing page, creating a seamless experience to more deeply connect with audiences while tracking real-time analytics. Paired together, our tech allows consumers and creators to connect the real world to the digital world instantly and magically.

Founded by the former CEO of AOL and President of Google Americas, we are a team of large company executives, startup founders, engineers, scientists, artists, and designers - who are all data obsessed. Flowcode is always looking to increase our potential as a company. We are focused on building a powerfully diverse workforce, not just because it is the right thing to do but because it expands the potential of our team exponentially.

Your responsibilities:

• Develop a thorough command of the Flowcode / Flowpage product to educate and support new and existing customers through inbound email requests (Zendesk)
• Troubleshoot reported issues and bugs effectively, and condense verifiable errors into the appropriate escalation forms
• Seek to improve and streamline existing support processes
• Work independently and collaboratively with existing Customer Service Lead to surface user feedback to appropriate channels
• Communicate with Product, Sales, and Marketing teams to ensure a consistent, high-quality customer experience is delivered
• Contribute to our growing library of content, including macros, external help center articles, and internal knowledge base articles.

Your skills and experience:

• 2+ years of previous experience in Customer Support, preferably for a software or tech company.
• Experience using Zendesk or other ticketing platforms
• Fluent in Spanish