Customer Support Associate

We're looking for an outstanding Customer Support Associate to join our onsite HQ in Long Island City, New York! In this role, you will meet with and handle service requests for our prospective and existing customers, have the opportunity to lead our on-site operations, analyze trends in customer management, and develop processes to improve customer experience.

What you’ll do

• Be the first-line support for all customer interactions in person, on the phone, and via email
• Complete driver onboarding (pricing, contract execution, vehicle matching)
• Utilize knowledge of the rideshare industry to provide best-in-class support
• Provide a seamless vehicle rental process (prep vehicles, process returns, and physical recoveries)
• Manage driver accounts
• Schedule vehicle service, bodywork, and inspections

What we look for

• 1-3 years of customer service and operational experience
• Impeccable communication and time management skills 
• Passion for delivering a superb customer experience and working with diverse groups of people
• Keen attention to detail and strong desire to learn
• Spanish proficiency is a plus
• Availability to work Monday-Friday as well as rotating weekends & holidays
• Valid driver’s license

Benefits

• 20 PTO days
• Health and dental contribution plan
• Team lunches

Compensation range: $50,000-$70,000