Customer Support Associate

Mela Group is currently seeking a highly motivated individual to join our team as an innovative Customer Support Associate. Our ideal Customer Support Associate is a self-driven individual who is confident in communicating and proposing new ideas to aid in the institution of new customer-centric campaigns. 

Our Customer Support Associate team combines divergent skill sets and services to create integrated brand awareness campaigns and assist eligible customers with an enrollment process to gain access to essential telecommunication tools. We know the importance of connecting brands with their audience, which is why we utilize our expertise and knowledge to help our clients plan and enter into new and existing markets. The main objective of this Customer Support Associate position is to provide customers with the necessary communication tools and establish long-lasting trust and customer satisfaction to inevitably create a strong, positive impact in the community. 

Customer Support Associate Job Responsibilities:

• Communicate innovative ideas and solutions to drive revenue through increased customer engagement
• Conduct market and territory research to understand customers better and extend the Customer Support Associate team outreach
• Excellent negotiation and closing techniques to secure new business
• Work efficiently alone and with a team to meet individual and company-wide sales quotas
• Act as the initial point of contact and face of the company when engaging with consumers to discuss current products and services
• Monitor and track campaign success from the beginning stages of development to execution
• Represent our client and brand with professionalism and integrity consistently

Customer Support Associate Preferred Qualifications:

• High school diploma or GED
• One year of client-facing, customer service experience would be an asset in this role
• Exceptional communication skills, written and verbal
• The ability to troubleshoot and problem-solve efficiently
• Unwavering professional demeanor and the ability to adapt to various markets and situations

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