Customer Support Associate

About Us

Quizizz is one of the fastest-growing EdTech platforms in the world. Our team is on a mission to empower every educator to motivate every learner in the world. Our platform offers engaging and interactive quiz-based learning experiences and is used by more than 70 million people every month in over 150 countries, including 80% of U.S. schools. We have phenomenal investors, we're profitable, and we're committed to growing and improving every day.

With a commitment to fostering active learning, and taking Quizizz to more learners across the globe. If you're excited about education and international SaaS and want to build towards a mission that you can be proud of, then Quizizz is the right place for you.

About the role

As a customer support associate, your primary responsibility is to help our users make the most of the Quizizz product and guide our development teams to build a better product. Our focus is always to fix customer issues with our product so that users never have to reach out to us. That is the only way that a small team like ours can support over 70 million active users.

Note: you’ll be working the US shift, i.e from 5 pm to 1 am

What you'll do...

• Help Quizizz users utilise our product and achieve their goals.
• Read between the lines to get to the root of customer issues and support product teams in identifying bugs and bad design.
• Consolidate customer queries and educate product teams about what customers want.
• Go the extra mile to help individual users with their issues.
• Providing a great support experience is the best way to get loyal users and referrals.
• Equip yourself with the knowledge and tools to troubleshoot issues on every kind of device, operating system, and browser.
• With millions of users in every country in the world, you will encounter every combination imaginable.
• Come up with innovative ways for us to get feedback from users by setting up user forums and polls and engaging on social media.
• Set up self-serve support systems like help desks, chatbots, and other innovative systems to automate support systems when possible.

Who you are...

• Excellent written communication skills and impeccable grammar.
• Be the voice of the user.
• Experience live chat support and ticket/email support platforms like Zendesk.
• Experience with managing and moderating user forums is a plus.

Working at Quizizz

The pandemic has changed work in many ways, especially by enabling remote work. Many companies have chosen to be remote first. At Quizizz, we work best in the office brainstorming using whiteboards, having conversations over coffee/walks, or overhearing a hallway conversation. Learning happens through osmosis. We understand that driving/ubering takes work in Bangalore. We’ll take care of the commute for you.

Beyond taking care of commute, we will cover health care benefits for you, your family, and your parents. We invest in our employee’s health and wellness. Through books and courses, we invest in their learning and development. Oh, and finally, we have healthy lunches, dinners, and a stocked pantry to snack on all day.

Quizizz is an equal opportunity employer and we believe diversity is key to our success.