Customer Support Associate

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Support Associate based in Brazil.

This role offers the opportunity to support customers of a wellness-focused brand by delivering thoughtful and efficient service experiences.
The professional will manage customer interactions through written channels while helping users navigate products, subscriptions, and order-related questions.
You will play an important role in building customer trust and ensuring every interaction reflects care, accuracy, and professionalism.
The position combines communication skills, problem-solving abilities, and attention to detail within a remote-first environment.
The ideal candidate will enjoy helping people, improving processes, and contributing ideas in a dynamic and collaborative team culture.
This is an opportunity to grow within a modern customer support environment while working with international customers and evolving service operations.

• Respond promptly and professionally to customer inquiries through ticketing systems and written communication channels.
• Guide customers through available products, subscriptions, order details, and general service-related questions.
• Build strong customer relationships by providing helpful, empathetic, and solution-oriented support.
• Maintain accurate documentation of customer interactions, responses, and resolutions to ensure smooth follow-ups.
• Stay informed about product updates, promotions, and service changes to provide accurate information.
• Handle potential inbound and outbound calls as the support model evolves, maintaining the same level of professionalism and care.
• Identify recurring customer concerns and share feedback to help improve internal processes and service quality.
• Manage multiple customer requests efficiently while maintaining attention to detail and a high standard of service.

Requirements:

• Strong written communication skills, with the ability to provide clear, professional, and customer-focused responses.
• Previous experience in customer service, particularly within a ticketing-based support environment.
• Ability to manage multiple requests while staying organized and maintaining accurate records.
• Detail-oriented mindset with strong follow-through and documentation skills.
• Comfortable handling customer concerns calmly and effectively, with a focus on finding solutions.
• Adaptability and openness to changes in support processes, including the possibility of increased phone-based interactions over time.
• Customer-focused attitude with strong interpersonal skills and the ability to work independently in a remote environment.
• Ability to work flexible schedules, including rotating shifts and weekends when required.

Benefits:

• Fully remote, full-time opportunity.
• Competitive market-based compensation.
• Independent contractor setup with the flexibility to work from home.
• Rotating schedule options, including shifts from 10 AM–7 PM or 4 PM–1 AM, with a one-hour lunch break.
• Opportunity to work in a dynamic startup-style environment with a young and collaborative team.
• Transparent culture focused on ownership, innovation, and continuous improvement.
• Exposure to international customers and global business operations.
• Supportive environment that values feedback, creativity, and professional growth.