Customer Support Associate, Healthcare Navigation

This role is located in our Denver Tech Center Office. This is not a remote position.

THE ROLE:

We’re looking for a Health Guide who is motivated by our mission to unlock transformational healthcare outcomes.  To simplify the healthcare experience for employers and members, we have created a single digital platform across medical, pharmacy benefits & virtual care. 

As a Health Guide you play a vitally important role in supporting our members with all their healthcare related questions and needs.  Navigating healthcare is oftentimes complex, confusing and down right frustrating.  At Rightway, our goal is to change that experience for the members we serve by providing them with a “go-to” expert resource to support them every step of the way throughout their healthcare journey. 

Our Navigation Operations is a fast-paced, dynamic, and a growing environment.  We are looking for individuals who are passionate about concierge service delivery and changing the healthcare experience for consumers.  This role will be office based, not a remote position. 

WHAT YOU’LL DO:

• Healthcare navigation concierge service delivery via phone, chat, text, and email. 
• Sources high-quality care providers based on a member’s needs and preferences
• Answers benefit questions; ensures members understand their options and shared financial responsibility, e.g.  deductibles, coinsurance, and out of pocket maximum
• Supports members with healthcare billing questions and issue resolution
• Supports members with care coordination, such as schedules doctors’ appointments and arranging other ancillary support services.

WHO YOU ARE:

• Strong organizational skills
• Customer-centric orientation 
• Strong verbal and written communication skills
• A high degree of empathy
• Strong critical thinking and problem solving skills
• Healthcare knowledge/experience (preferred)
• Comfortable with continuous process improvement and change as Rightway is growing and evolving    
• Computer literacy
• College degree preferred

HOW WE LIVE OUR VALUES TO OUR TEAMMATES:

We’re seeking those with passion for healthcare and relentless devotion to our goal. We need team members who will:

• Paint the back of the fence

We look for people that take pride in producing excellent work – whether or not it’s seen. We empower each employee to operate with an “ownership” mentality and trust that they will produce exceptional results.  

• Execute with empathy 

We practice compassionate empathy in every interaction. Our team is focused on humanizing the healthcare experience and treats our workplace no differently.

• Struggle once to solve twice 

We value ingenuity. We encourage our team to think about scalable solutions that will allow Rightway to execute well today and even better tomorrow.

• Compound your pennies 

We recognize that small decisions can drive outsized returns. We love when our team makes impactful, incremental advances, especially if they believe it will drive a million-dollar return.

• It’s a great day for a great day 

We remind ourselves each and every day that we’re fortunate to be changing the healthcare system for the better. We view it as a duty to perform our roles with unbounded optimism and best-in-class execution, given how lucky we are.

Rightway is a healthcare company looking to improve healthcare outcomes for everyone, everywhere. With that in mind, we have to consider what is good for the health of our team, the company, and the communities we operate in. As such, Rightway has determined a mandatory COVID-19 vaccination policy for all employees, in combination with other safety precautions, is the best way forward.

Rightway is PROUDLY an Equal Opportunity Employer that believes in ‘strength in the diversity of thought processes, beliefs, background and education’ and fosters an inclusive culture where differences are celebrated to drive the best business decisions possible. We do not discriminate on any basis covered by appropriate law. All employment is decided on the consideration of merit, qualifications, need and performance.

Expected hourly rate $19-22/HR