Customer Support Associate (Philippines)

This is a remote position supporting mainly US retail and eComm businesses. Our headquarters are located in Columbus, OH, USA in the Eastern Time Zone. 

Are you ready to join a fun and engaging workplace that encourages you to empower yourself and develop your career? Are you looking for a remote job where you can work from the comfort of your own home? Do you want a job where you can be yourself?

Say hello to Compass Experience Labs - it sounds like we might be a good match! 

MEET COMPASS

We partner with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldn’t find a customer service partner that was as innovative as they were, they built it. Many companies view their customer care as a cost center, but we believe it can be so much more! If you delight the customer, listen to their feedback, and use their insights to gather data about products and offerings, customer care can have a strategic role in growing a business. 

As part of the Compass Experience Team, you will:

• Respond to customers through email, chat, text, phones, and social channels while creating memorable service interactions. 
• Ensure you meet all client and Compass expectations around productivity and performance
• Demonstrate strong written and verbal communication skills in alignment with Compass and brand voice
• Use technical skills to navigate multiple systems and platforms to resolve customer issues
• Build a strong understanding of your assigned brand’s products, procedures, and resolutions
• Work collaboratively with team members to offer encouragement, provide answers, present customer insights and trends

The ideal Compass Employee is:

• Compassionate, detail oriented, friendly, open-minded, and eager to help people
• Able to solve problems quickly and creatively - we often need to think of solutions on the fly
• Able to learn and adapt to changing software (being tech savvy is a must)
• Excellent at communication - both written and verbal
• Experienced with communicating to customers (or the willingness to learn!)
• Able to adhere to a set schedule and be productive independently

Availability:

• Full Time positions available 
• Open availability preferred, may include weekdays, weekends, nights (as late as 11 PM EST) and holidays 
• HQ is located in Columbus, Ohio 

Qualifications and Physical Requirements: 

• High school diploma or equivalent with at least 6 months customer service or retail experience 
• Applicants must have strong internet connection to support systems and a PC/laptop with a working webcam
• Ability to see, talk and hear in order to communicate with others to exchange information verbally and in writing 
• Ability to operate a computer/laptop and a headset 
• Ability to perform all duties of the job while sitting and/or standing for prolonged periods of time (i.e. for the duration of an 8 hr shift)

Why Compass: 

• This is a contract position, offering competitive wages
• Career development training, and we promote from within - there are growth opportunities here!
• Fun, fast growing company - come as you are!