Customer Support Clerk

Who We Are

As one of the fastest growing freight brokerage firms in the US, with over $2 billion (USD) in annual revenue, Arrive Logistics is expanding its Mexico truckload freight and cross-border transportation operations. Arrive Mexico already has 100+ employees in Guadalajara, with plans to grow significantly year after year. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual and collaborative environment. There’s never been a more exciting time to get on board with our rapidly-growing cross-border team in Guadalajara, so read on to learn more and apply today!

Who We Want

The Customer Support Clerk supports the Customer Relations Specialist team to ensure the Accounts Receivable functions run smoothly. The Customer Support Clerk works closely with our BizDev, Carrier Capacity, and CashApp Teams to provide financial, administrative, and clerical services. 

What You’ll Do

• Collect and process PODs and related documents for invoicing.
• Resolve NetSuite invoicing failures and ensure invoices are created timely. 
• Manage emails regarding customer invoicing and billing issues.
• Create and distribute invoices to customers daily.
• Review and create RMAs for upstream approval.
• Navigate, maintain and upload invoices to customer portals.
• Check customer portals for invoice status, resolve rejected items and update aging notes. 

Qualifications

• Bachelor's Degree in Accounting, Finance or a related field.
• Bilingual fluency (Spanish/English) required.
• Previous experience in an Accounts Receivable role preferred.
• Oracle NetSuite Experience.
• Intermediate knowledge of Microsoft Suite, with an emphasis on Excel.
• Self-starter with ability to work independently and as a team.
• Highly organized with excellent time management skills and a high degree of accuracy and attention to detail.

The Perks of Working With Us

• Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
• Leave the suit and tie at home; our dress code is casual.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.
• Start your morning with free coffee!
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Get paid to work with your friends through our Referral Program!

Your Arrive Experience 

Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work. 

Notice:

To ensure a safe and transparent interview process, we want to note that Arrive Logistics adheres to strict recruitment practices. Candidates undergo an interview process, and Arrive Logistics does not provide unsolicited job offers. If you have concerns about receiving a fraudulent offer, please contact [email protected] for verification.