Customer Support Consultant

Company Description

At Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative logistics, technology and luxury retail services. Our brand encompasses a diverse range of entities, all of which are committed to delivering excellence to our valued customers.

Job Description

Appliances Online is the E-Commerce brand that revolutionised the online appliance market in the early 2000s and has been a leader in the field ever since.

The Customer Support Consultant position entails answering real-time inbound customer enquiries via phone, email, and live chat to provide exceptional customer service, with a focus on meeting weekly service and sales KPIs.

• Wow our customers with exceptional knowledge of products and services. Make every interaction memorable.
• Smash weekly goals by hitting KPIs like a pro; calls, chats, revenue and customer satisfaction so you can get those well-deserved bonuses. 
• Handle escalations like a pro, directing them to the very best solutions.
• Be the bridge between customers and manufacturers, building meaningful relationships from every angle. 
• Elevate your skills with daily training, master product knowledge, and streamline processes.

Qualifications

• Must have Permanent Unrestricted Australian Working Rights. 
• Sales experience with a customer focus and hitting targets.
• Preferably, some background in customer service, retail, or sales.
• It's a plus if you know about electronics and whitegoods, but not a must.
• Great at communicating, both written and verbally.
• Committed to giving customers top-notch service.
• Self-driven and can work independently when needed.
• Comfortable with computers and open to learning new tech.
• Great at connecting with people and building relationships.
• Great attention to detail. 

Additional Information

• Permanent Full-time role or Part-time (Min 4 days) 
• Shift patterns available: 6:30am to 3:00pm, 8:30am to 5:00pm, 9:30am to 6:00pm & 2:30pm to 11:00pm. 
• Competitive Salary + Super + Bonuses + Penalty Rates + Overtime (OTE On Target Earnings $70,000+)!
• Supportive and fun office atmosphere complete with amenities like a pool table, table tennis, a fully stocked kitchen with snacks, and much more!
• Dog friendly workplace! 
• Sizzle and mingle at our weekly breakfast BBQ. 
• Lunch provided for all team members during our sales periods.
• Friday festivities, including after-work drinks, engaging evening social events, and exciting raffles to end the week on a high note.

Benefits

• Get ready for an adventure in career growth! We're a fast-growing company that loves to promote from within our talented team!
• Our in-house Training Academy provides ongoing training (incl. nationally accredited Cert III and Cert IV) and development opportunities, ensuring that our employees have the chance to enhance their skills and knowledge.
• Access to Employee Assistance Providers (EAP). 
• Experience Winning Perks with exclusive discounts, deals, and savings on a diverse array of products and services. From retail and dining to travel, entertainment, wellness,gym and more.

Discover our vibrant community and learn more about us at www.winninggroup.com.au or follow us on Instagram and TikTok.

In the spirit of reconciliation, Winning Group acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.