Customer Support Consultant

Company Description

Do you live for creating unforgettable customer experiences? Are you all about thriving in fast-paced environments where you can flex your problem-solving and communication skills? TSA Group - Australia is looking for someone just like YOU to join our dynamic team. 

TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain, and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centre in Australia and the Philippines. 
We’re a purpose driven business and our mission is clear. We endeavour to create experiences that people love; by revolutionizing the way they connect and communicate with brands. 

Job Description

Whom you'll work with?

TSA have partnered with Telstra for over 25 years, we pride ourselves on providing positive and memorable customer experiences. Our business has been built on passionate customer service and salespeople, and we are continuing to grow and expand our team in Brisbane.

This is an exciting opportunity to represent Australia's largest telecommunications company, you will answer calls from everyday Aussies, calling through with enquiries for new and existing Telstra services and products. 

In this role, you will: 

• Answer inbound calls, engage with customers by asking questions regarding their enquiry, assisting them in finding a resolution 
• Provide expert advice and troubleshoot technology faults that customers might be facing 
• Provide empathy and understanding to your customers through effective communication skills 
• Take ownership, have confidence in your ability to de-escalate any customer grievances
• Be available when our customers need us, flex to the hours that are required

Qualifications

Here's what you'll need:

• Must be able to work full-time.
• Must be able to attend the 5 weeks of paid training (fixed roster); the first week will be conducted on-site. Thereafter you will operate on a work-from-home model. 
• Must be in Queensland to be successful for this role.
• Must have an availability with our rotating rosters, you will have the choice to work an AM (7 AM - 4 PM), PM (12 PM - 12 AM), or Full rotating roster. Hours of operation are 7am-12pm Monday-Sunday (Penalty rates apply)
• Excellent communication skills, ability to listen, empathise, respect and enjoy general chit chat! 
• Open to learning new skills, implementing them, and celebrating your wins
• Exhibit resilience, and techniques to allow you to perform at your best
• Strong multi-tasking skills, ability to easily navigate computer systems 
• You have a solution-based mind-set, always ready to solve a problem
• Have a fixed internet connection and suitable work from home set-up 

Additional Information

Why TSA Rocks 

• #TSAWays: Experience a unique culture that promotes growth, recognition, and fun! 
• Career Advancement: Opportunities to climb the ladder with internal progression. 
• Comprehensive Training: Full training with ongoing coaching and development. 
• Recognition Programs: We celebrate our people with vibrant and rewarding programs. 
• Supportive Team Vibe: Enjoy a fun, friendly, and supportive team environment. 
• Experience healthy and encouraging work environment & flexible working schedule* 
• Get a chance to receive loyalty and Christmas gifts! 

Check us out on social media: 

Website: https://tsagroup.com.au/ 

Instagram: https://www.instagram.com/tsa_group_/ 

LinkedIn: https://www.linkedin.com/company/tsa-group-australia/