Customer Support Coordinator I

Bring YOUR energy to Alliant Energy!

At Alliant Energy, our purpose is to serve customers and build stronger communities. We are passionate about powering beyond the market challenges of today, while powering what's next in energy. When our employees say "I am energy", it means they take pride in the work we do when disaster strikes, as well as all the days in between. We want you to be safe, happy and healthy. That's why we prioritize safety, offer volunteer opportunities and provide competitive pay, comprehensive health and retirement benefits, tuition reimbursement and paid time off.

Job Summary

Alliant Energy has an outstanding opportunity to join our team as a Customer Support Coordinator! Apply today for this exciting opportunity to make a difference and impact our Customers' experience. We are looking for the passion that goes above and beyond to deliver excellent experiences for our customers.

In this role you will be responsible for customer contact for all areas of the company. Utilizes multi-tasking abilities to listen and speak with customers, while navigating multiple systems to provide an effortless experience. Maintains sound knowledge of processes and procedures in order to assist customers; addressing concerns, resolving problems, and de-escalating in a professional, positive manner. Promote and actively engage customers in current and new products and services available.

• To be eligible for this position, your home office must be in Iowa and within the communities that we serve.
• This is for a future start date of June 3, 2024.
• This is a temp/seasonal role and is expected to last through the end of October 2024.

Working from Home:

• This position will train and work from home. Our call center is now home-based, giving you the flexibility you need in your life.
• There could be an instance where we need you to come to the office - for the position, you must be located in the communities that we serve and in a daily commutable distance of a main office.
• For this work from home position, you will need to provide your own high speed internet with wired connections for workstation and phone with connections of: Download Speed =>10MBPS; Upload Speed => 3MBPS; Jitter