Customer Support (Dispute Resolution) Sr
Job Description
What You'll Do:
- Respond to consumer inquiries and disputes in accordance with company policy and state and federal guidelines
- Identify and report on trends that may impact volumes and SLAs
- Report system-related issues as well as policies and processes that may be the root cause of particular types of complaints
- Participate on team projects and discussions pertaining to consumer inquiries, trends and observations
- Maintain a high level of quality and conform to SLA's
What experience you need:
- 5+ years of knowledge and experience in the area of dispute handling, verifications, customer service and account maintenance
What could set you apart:
- Detailed knowledge of credit report processing policies and procedures
- Expertise in all functions (disclosure, dispute, verification, maintenance)
- Proficient in ACIS and ACRO (internal/proprietary software)
We offer comprehensive compensation and healthcare packages, 401k matching, paid time off, and organizational growth potential through our online learning platform with guided career tracks.
If this sounds like somewhere you want to work, don't delay, apply today - we're looking for you!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Primary Location:
USA-Atlanta-One-Atlantic-Center
Function:
Function - Customer Service
Schedule:
Full time
Date Posted
08/14/2022
Views
0
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