Customer Support Engineer

Position Title: Staff Engineer Customer Support Position Type: Regular

At Kulicke and Soffa, (NASDAQ:KLIC) We are an international leading provider of robotic semiconductor packaging and electronic assembly solutions supporting the global automotive, consumer, communications, computing and industrial segments. Meaning…medical equipment, cell phones, autonomous automobiles, computers, space operations …all of these use products that our equipment helps to make.

We began as a start-up and now 70 years later as a successful public corporation, still retain the spirit of offering our core values to employees and customers alike. With R&D centers of excellence in the USA, Europe and Asia, we bring together today’s generation of talent, collaborating on tomorrow’s technologies.

We are hiring for a Customer Support Engineer located in the Hillsboro, OR area. The person will be responsible for supporting our US customers in the Advanced Packaging Business Unit. This role encompasses:

• Product installation, calibration and specification verifications
• Troubleshooting technical issues and performing necessary repairs
• Training the customer engineers in the use and maintaining of the equipment and
• Leading the technical interactions with the customer.

The candidate should have a strong technical background and customer service experience in semiconductor packaging. Experience with advanced packaging is a strong plus. Demonstrated ability to working with highly advanced mechatronic machinery and strong communication skills are required.

While most of the customer support will be in the Hillsboro, OR area, occasional support at locations in other parts of the US will be required.
 

Main Responsibilities

• Troubleshooting and repairing of semiconductor packaging equipment
• Provides technical support in equipment installations, buyoffs and trainings
• Serve as a lead technical interface to customers
• Supports Application Engineer in design related issues
• Preparation of internal technical reports and customer presentations
• Willingness to travel domestically about 20%, occasional international travel possible

Desired Skills and Experience

• Strong aptitude and deep understanding of highly advanced machinery; required
• Experience with flip chip, die attach or thermocompression bonding highly preferred
• Experience troubleshooting advanced machinery, use of oscilloscopes, etc.; required
• Bachelor’s Degree in Mechanical or Electrical Engineering; preferred
• Minimum 5 years of hands-on experience with semiconductor packaging equipment; preferred

We offer a competitive salary and a comprehensive benefits package including life, medical, dental, vision, flexible spending accounts, disability coverage, 401k with company contributions as well as many other options to employees.

To view this position and others, please visit our careers page at www.kns.com

Kulicke & Soffa is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender or gender expression, national origin, disability, or protected veteran status.