Job Description
About Us
UJET is reimagining the contact center for modern consumers and brands. Our one-of-a-kind architecture delivers an entirely new foundation for security, reliability, and scale across customer service operations. A full voice and digital engagement suite is complemented by powerful AI and advanced analytics capabilities, and easy-to-use, intuitive design to make life easier for everyone involved - from customers and agents to supervisors and executives - all while driving meaningful operational efficiencies. Smart device capabilities like channel blending, photo and video sharing, and biometric authentication are available to deploy for full CX transformation when you’re ready. Innovative brands like Instacart, Turo, Wag!, and Atom Tickets trust UJET to deliver exceptional CX, no matter their size or location.So can you.
Learn more at www.ujet.cx.
Opportunity
Do you think that balancing competing priorities makes the day more interesting? Do
you enjoy wading into a large, unfamiliar codebase and emerging with the solution to
your problem? After you have solved the same problem 3 times, do you find that you
simply must find a way to stop it from ever coming up again? Do you like being on a
team that trusts and values each other, while also holding each other accountable? Do
you find that you naturally make checklists or tutorials for complex processes to avoid
mistakes and guide others?
Responsibilities
● Level 3 support for customer issues: triaging and investigating bug reports,
making and deploying fixes to frontend and backend services, and managing
escalations to other teams
● Developing tools, automation, and monitoring based on observations of
customer support trends
● Supporting essential internal tooling used by our Customer Support teams to
solve customer problems, and looking for more opportunities to empower our
Customer Success teams
● Developing a strong understanding of our products and services
● Regular on-call rotations, where you will help troubleshoot and manage
communication during emergencies
Requirements
● Must be able to competently read and write code in at least one of the following:
Python, Java, Objective-C/Swift, JavaScript, Go or Ruby, with a desire to learn
others
● Excited to dive into Mobile platforms like iOS and Android
● Expertise in one of the following
○ VoIP/SIP/Telecom carrier networking
○ Salesforce CRM
● Working knowledge of Linux/Mac OS X, bash/shell command line tools, and
version control systems like Git
● More than three years of experience in technical support or software engineering
preferred
● Proven ability to manage multiple tasks and priorities in a ticket tracking system
● Strong customer service and collaboration skills
● Strong written and verbal communication skills, and knowledge of when to utilize
one over the other
● Formal education in computer science not required – self-taught coders
welcome!
UJET is an Equal Opportunity Employer
Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit. (Thanks CultureAmp who came up with this statement - it’s too good and too important to not repeat).
Compliance Responsibilities
Security, data protection and compliance (SDPC) are paramount to the success of our partnerships. All roles at UJET require compliance with legal and regulatory requirements and acceptance and adherence to all policies and standards within UJET. Personnel acknowledges they are personally responsible for reporting any suspected violations or abuse and are required to complete SDPC training and fulfill role-specific SDPC responsibilities.
Why UJET?
In addition to our great team and disruptive technology, we offer our teammates a competitive compensation and benefits package, work/life balance, unlimited vacation, stock options, monthly game nights, and more!
Date Posted
11/13/2022
Views
6
Similar Jobs
Bilingual Physician - Virtual Health Assessment (Part-time) - Oscar
Views in the last 30 days - 0
View Details