Customer Support Engineer

At Brooks, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.
All we accomplish is grounded in our core values of World Class, Empowered, Accountable, Respectful, Engaged.

Customer Support EngineerJob Description

PRIMARY RESPONSIBILITY:
Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system. Serves as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.
CAREER LEVEL:
Works under general supervision on a wide range of assignments that require a substantial knowledge of the discipline or function. Follows established procedures, processes, or policies, but is expected to use judgment in resolving issues or recommending solutions. May participate in project teams or lead portions of projects. Has a thorough knowledge of the basic principles, practices, and processes in the applicable discipline and has a working knowledge of related fields. Provides resolutions from basic to moderately complex problems. Exercises judgment within procedures and practices in selecting methods and techniques for arriving at solutions.

Brooks is committed to fostering a diverse and inclusive workplace and proudly serves as an equal-opportunity employer. We welcome all qualified applicants regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.

Diversity enhances our innovative capabilities and strengthens our ability to serve our customers and communities effectively. At Brooks Automation, we celebrate the unique experiences and perspectives each individual brings, believing they are essential to our collective success. Join us in building a workplace where every team member is valued and can thrive.

For applicants with disabilities requiring accommodations, don't hesitate to get in touch with [email protected] or call +1 (978) 262-2400 to discuss your needs.

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