Customer Support Engineer

Are you energized by tackling technical challenges & supporting a variety of software platforms? Naviant is seeking Customer Support Engineers who bring strong technical expertise proactive problem-solving skills and a passion for outstanding customer service. In this role youll troubleshoot software issues deliver timely and effective solutions and build lasting relationships with our customers. If youre ready to put your technical skills to work in a collaborative customer-focused environment wed love to hear from you. Naviant is a fully remote software services company driving business efficiencies through intelligent automation and cutting-edge technology. As the most trusted partner for organizations navigating complex challenges we deliver outstanding results by aligning processes with possibilities. With deep industry expertise and scalable solutions we empower businesses to thrive. Our collaborative culture fosters open communication knowledge sharing and a strong commitment to diversity. As a company that reimagines work we harness technology and automation to drive exceptional outcomes for our clients and endless opportunities for our teams. Key Responsibilities:

• Provide technical support to customers via phone email and remote sessions

• Diagnose and resolve software issues

• Collaborate with internal teams to escalate and resolve complex problems

• Develop and maintain skill set necessary to install configure and support various solutions

• Plan and execute software upgrades and install software patches

• Perform system audits and analysis to provide recommendations to enhance system functions

• Conduct training sessions for customers on product usage and best practices

• Document support cases and solutions in knowledge base

• Obtain necessary certifications to perform job duties

What We're Looking For

• Associate or bachelors degree in technology related field or equivalent working experience

• Self-driven with the ability to operate successfully with minimal oversight

• Experience in a direct customer support role

• Strong problem-solving skills and ability to think analytically

• Effective communication and interpersonal skills

• Experience installing and troubleshooting software solutions

• Ability to evaluate new operating systems networking technologies and hardware advancements

• Experience scripting in HTML CSS and JavaScript preferred

• Experience in .NET development specifically C# preferred

• Prior experience with content management capture and RPA software beneficial

Traditional Benefits: Health Dental and Vision Insurance;Disability and Life Coverage;Flexible Spending Plans;Paid Time Off (PTO); 401(k) with Match Program Other Benefits: Remote Work Environment Home Office Allowance Parent ProgramLifestyle Spending Account (LSA) Charitable Giving ProgramVolunteer Time Off (VTO)Wellness Initiatives

Must be authorized to work in the U.S. Sponsorship not provided.

Employees must reside in the U.S.

Naviant is an Equal Opportunity and E-Verify employer seeking a diverse and talented workforce.

Please use the links below for important information when applying for work with Naviant: E-Verify Notice | Right to Work Notice English or Spanish