Customer Support Engineer

ABOUT THE POSITION:

MISUMI is a leading global supplier and manufacturer of fixed, configurable and custom parts for automation devices and equipment, dies/molds, tools, and more. We are driving the growth of the Industrial Automation (IA) industry through innovative technology, outstanding customer service, and operational excellence. And it all starts with our talented employees. Our North American distribution business – MISUMI USA – is seeking a Customer Support Engineer for our Schaumburg, Illinois headquarters.
The Customer Support Engineer is an entry-level opportunity for degreed engineers to learn in a global premier factory automation components company. You will promote sales of MISUMI products through customer support (email, chat & phone), application work and special engineering-related projects as needed. This is an excellent professional development opportunity if you are interested in factory automation and a career in product management. Specific responsibilities include:

Sales:

• Promoting and educating customers such as design engineers, mechanical engineers, buyers or other professional and technical personnel, on products and services to increase sales.
• Creating and delivering technical presentations to design engineering groups as a subject matter expert clearly and confidently.
• Providing product and design support to increase usage in customer designs.
• Working collaboratively with sales team to achieve growth goals.

Customer Support:

• Providing technical design support and education both internally and externally on products including materials, fits, tolerances, lifespans, engineering calculations, sizing, CAD models, website, and functions via phone, email, and chat.
• Handling large, custom, and competitor cross-over quoting opportunities between customers and internal departments (domestic and overseas) to capture new business.
• Ensuring compliance to quality and work if needed with the customer service and procurement on quality claims.
• Maintaining some product databases, website contents, and catalog product information for accuracy and changes.

Other:

• Other responsibilities may include catalog review, warehouse inventory support, trade show support, and others as necessary.

WHAT WE NEED FROM YOU:

• Bachelor’s Degree in Engineering (Mechanical, Electrical, Manufacturing or Industrial preferred).
• Knowledge of manufacturing processes and equipment preferred.
• Excellent problem solving, interpersonal and conflict management skills.
• Working knowledge of 3D CAD, Microsoft Office (Excel, Access, Word, PowerPoint), CRM software, VB, VBA (plus).
• Excellent verbal/written communication skills.
• Highly motivated, driven, responsible, possess leadership skills, and results-oriented.

WHAT WE CAN OFFER YOU:

MISUMI will provide training you need to be successful in this role, as well as opportunities for growth and innovation in our team-oriented company culture. We have outstanding benefits and retirement plans that allow you to focus on successfully doing your job and exceeding customer expectations and the excitement that comes with growth. The part that matters most is you!

MISUMI is the most comprehensive and user-friendly resource for factory automation components. With a vast selection of 80 sextillion standard and customized parts, MISUMI is an unmatched, one stop shop to meet customer specifications. We're committed to empowering customers to do incredible design work incredibly fast. We also are committed to our employees and are excited to announce that we received Comparably's annual Happiest Employees and Best Company Perks and Benefits in 2024 in recognition of our employee centric culture, opportunities for growth and advancement, and outstanding leadership.