Customer Support Engineer within Civil Design

Job Title: Customer Support Engineer within Civil Design

Location: Norway - Sandvika (Vianova), Sweden or Remote

We are now looking for a technically skilled and enthusiastic colleague to help our customers to succeed with the transformation to a fully digital workflow - transforming the way the world works.

In this role you will have the possibility to provide technical support for our customers in addition to project support and training. We believe you will love this job, if you like to solve problems, and help others. We hope to find a curious person that likes to dig deep into details, understanding the software and the customers' challenges.
You will be working in close collaboration with the existing team and be mentored from the very beginning through an onboarding process, so you feel both welcome and comfortable. You will be part of a global team even though your office will be located in Sweden, Norway or remote.

What You'll be Doing:

• Customer support by phone, e-mail and remote access;
• Be a technical advisor on Civil Engineering Software and services for existing and new customers both in field and in house support;
• Help customers digging into technical challenges and solving them together;
• Creating FAQ's, best practice videos and descriptions to help our customers.

What makes you successful:

• BSc or MSc in Civil Engineering (other type of background with a relevant experience in Civil Engineering will be considered);
• Service mindedness and a genuine interest to help others to succeed;
• Communications skills in Swedish or Norwegian and English (written and verbal);
• Experience with Trimble software Quadri is required;
• Experience with Trimble software Novapoint is meritorious.

We offer:

A dynamic and innovative work environment;
Mentoring and coaching with the possibility for growth both personally and professionally;
A global company with a strong and successful team;
Versatile and challenging tasks;
Passion to help each other succeed;
A relaxed and flexible working environment with a possibility to work remote;
Competitive compensation package.

About Trimble

Dedicated to the world's tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit: www.trimble.com

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