Job Description
About GlossGenius
GlossGenius is building an ecosystem enabling entrepreneurs to succeed. We empower small business owners to focus on being creators not admins by offering a range of business management tools including booking and scheduling marketing analytics payment processing and much more.
Tens of thousands of small business owners have chosen to rely on GlossGenius every day to run their entire set of business operations. With its powerful intuitive platform GlossGenius is some part a fintech company some part an SMB software company while its vibrant distinguished brand makes it some part a consumer company.
About the Role
Our customers are the core of our business and we’re looking for a Customer Support Expert who will support them throughout their entire customer journey! In this role you’ll build your product knowledge and learn tools to resolve customer issues and become an advocate for the GlossGenius brand. Through calls email and text conversations you’ll provide one-of-a-kind support and build strong long-lasting relationships with our customers.
You can be based anywhere in the continental US and will report to the Customer Support Manager. Please note the hours for this role are Monday-Friday from 10-6:30 PM and Tuesday-Friday from 12-8:30 EST and Saturday from 11-7:30 EST.
What You’ll Do
- Deliver best-in-class personalized support to meet our high standards for customer satisfaction
- Work with customers to understand their goals and address their challenges through effective ticket responses
- Master your understanding of the GlossGenius product by answering support tickets primarily via phone and text
- Work with a dynamic team to achieve team company goals such as customer acquisition and retention
- Engage with the team to identify areas of opportunity to improve resources: macros help center etc.
What We’re Looking For
- 1+ year work experience in a customer-facing role SaaS preferred
- Proven record of driving customer satisfaction and meeting or exceeding performance standards
- Excellent written and verbal communication skills with an ability to adapt to various communication styles
- A strong team player a self-starter who thrives in a fast-paced high-growth start-up environment
Benefits & Perks
- Competitive health & dental insurance options with premiums partially covered by GG
- Fertility and adoption benefits via Carrot and Kindbody
- Generous fully-paid parental leave policy
- 401k benefit - employees are eligible to contribute starting day 1 of employment
- Professional Development - employees receive a yearly stipend for approved learning and educational-related expenses
- Pre-tax commuter benefits
- Dependent Care FSA
- Home office stipend
- Team Bonding opportunities - annual company retreat for entire team plus virtual events throughout the year
The starting base salary for this role is between $55000-$60000 + benefits. The base pay range is subject to change and may be modified in the future.
At GlossGenius we celebrate our differences and are committed to creating a workplace where all employees feel supported and empowered to do their best work. We believe this benefits not only our employees but our product customers and community as well. GlossGenius is proud to be an Equal Opportunity and Affirmative Action Employer.
Personal Information: Notice at Collection for Employees and Applicants
Agency Submissions
If a resume or applicant is submitted to GlossGenius by a third party without a signed search agreement in place it will become the property of GlossGenius and no fee will be paid irrespective of whether the candidate is hired.
GlossGenius may use automated tools including artificial intelligence and machine learning systems (AI Tools) to assist in evaluating applicants’ qualifications and fitness for the position. These AI Tools may be used alongside human review during one or more stages of the recruiting process including application screening skills assessments and interviewing. No final hiring decision will be made solely by AI Tools without human oversight.
Top Skills
What the Team is Saying
What We Do
GlossGenius is one of the fastest growing solutions powering small business owners across the US in the beauty & wellness space with elegant vibrant and intuitive software. GlossGenius’s complete “business-in-a-box” platform spans powerful SaaS and fintech solutions enabling tens of thousands of business owners to run their entire set of business operations every day.
Why Work With Us
We have product-market fit and a passionate customer base.The opportunities ahead are limitless. Our culture is empowering fast-paced and challenging. If you're seeking an intellectually curious workplace with space to learn and grow you're in the right place.
Gallery
GlossGenius Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
GlossGenius is committed to a collaborative environment where employees have flexibility in work arrangements while also maintaining a headquarters in New York City. Our NYC-based employees work onsite 2 days a week in our beautiful USQ office.
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Date Posted
04/03/2026
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