Customer Support Expert

• Role Title: Customer Support Expert

• Direct Report: Support Manager

• Area: Customer Support

• Location: Mexico or LATAM (Remote)

The Opportunity

Incode is looking for curious highly driven and hard-working candidates who want to be part of Incode’s revolutionary identity solutions that will transform human authentication and verification.

We are seeking for talented and experienced Customer Support Expert to join the Customer support team as part of the LATAM Region.

Responsibilities:

• Direct communication with clients to address inquiries and issues.

• Problem-solving capabilities to efficiently resolve customer concerns.

• Knowledge of technology including APIs FBK and Webhooks.

• Proficiency in advanced English; Portuguese is a plus.

Ideal Experience:

• 2-3 years of experience in similar roles.

• Excellent oral and written communication skills.

• Strong soft skills for managing client interactions.

• Curiosity and investigative mindset.

Desired Background:

• Experience in technology companies preferably SaaS or general software service companies.

• Familiarity with identity validation is a plus but strong knowledge of technical support best practices and processes is also valued