Customer Support Intern

About Augmedix:

Augmedix (Nasdaq: AUGX) delivers industry-leading, ambient medical documentation and data solutions to healthcare systems, physician practices, hospitals, and telemedicine practitioners.

Augmedix is on a mission to help clinicians and patients form a human connection by seamlessly integrating our technology at the point of care. Augmedix’s proprietary platform digitizes natural clinician-patient conversations, which are converted into comprehensive medical notes and structured data in real time. The company’s platform uses automatic speech recognition, and natural language processing, including large language models, to generate accurate and timely medical notes that are transferred into the EHR. 

Augmedix’s products relieve clinicians of administrative burden, in turn, reducing burnout, increasing clinician efficiency and improving patient access. Through Augmedix’s proprietary platform and bi-directional communication channel, Augmedix is ideally suited to serve as the vehicle for change at the point of care.

Augmedix is headquartered in San Francisco, CA, with offices around the world. To learn more, visit www.augmedix.com.

About the Role:

Our Customer Support team works 1:1 with doctors across the United States. They troubleshoot and escalate technical issues and solve the problems of the customers.

We want our Customer Support Specialist Intern to be hungry to learn and grow in a position that is equal to customer success and technical support. If you are passionate about serving customers, have a strong sense of collaboration, and learn technical troubleshooting steps quickly, this may be your perfect role!

Responsibilities:

• Respond to some of the requests from Customers with empathy, using strong verbal and written English communication skills.
• Learn some of our Standard Operating Procedures and Service Level Agreements and implement them in troubleshooting some issues of Customers. 
• Learn to analyze multiple tools and logs to determine the root cause of various components of the Augmedix technology stack (e.g. proprietary software, smartphone mobile device, customer network connectivity, employee network connectivity, server) and customer Electronic Health Record (EHR) software. 

Requirements:

• Bachelor’s in any field 
• Empathy for the customer. Strong sense of accountability to drive issues to resolution.
• Multi-tasking skills.
• Strong Comfortable working hybrid/night shift to accommodate US time zones.
• verbal and written communication skills in English
• Basic troubleshooting knowledge/tech savvy

Details:

• Duration: 3 Months
• Fully Subsidized meals and snacks
• Transportation: Drop Off (if applicable)

Augmedix is an equal opportunity employer. We are committed to providing equal employment opportunities regardless of sex, gender identity, race, religious creed, color, ancestry, age, disability, marital status, sexual orientation including being transgender and/or any other protected bases.