Customer Support L1 Agent

SIMPLE is a leading mobile product with over 15 million unique downloads more than 300K 5-star reviews and over 50% year-over-year revenue growth. We help users build healthier habits through balanced nutrition offering a safe supportive space for actionable feedback and personalized guidance. Our method is shaped by a global team of experts in nutrition behavior change and digital health enhanced through Avo our in-app wellness assistant. With SIMPLE as their partner users are empowered to stick to new healthier routines. Learn more at [simple.life](https://simple.life/).

We are currently seeking talented Seasonal Customer Support L1 Representatives to join our team for the busy season with the opportunity for some top performers to potentially secure longer-term positions.

Main Duties:

- Monitor incoming messages via Email and Chat channels

- Handle user feedback professionally and empathetically

- Collaborate with other teams and colleagues on resolving issues

- Turn potentially negative customer interactions into positive experiences

What We Are Looking For:

- Experience with Email and Chat channels

- Individuals located in the following time zones: GMT+8 GMT+3 GMT+2

- Excellent customer service skills: empathetic accurate compassionate responsive and resourceful

- Fluency in written English is essential

- Ability to handle routine tasks under stress and remain organized

- Self-motivated and able to thrive in a fast-paced ever-changing environment

- Tech-savvy with attention to detail

- 1-3+ years of experience in Technical Support Customer Support or a similar role

- Experience with mobile products is a plus

- Willingness to work shifts (2/2 day mid or night rotation)

Perks and Benefits:

- Competitive salary

- Fully remote position

- Premium SIMPLE subscription

- Emergency days

Important Note:

To ensure a smooth process we kindly ask you to complete the test assignment and respond to the additional questions provided. We understand that this may feel extensive for a temporary role but it helps us ensure the best fit for both parties. We sincerely appreciate your cooperation.

Thank you for your time and interest!