Customer Support Leader

Every day, we get opportunities to make a positive impact – on our colleagues, partners, customers and society. Together, we’re pioneering the solutions of the future and unlocking the full potential of precious resources. Trusted to act on initiative, we challenge conventional thinking to develop world-leading technologies that inspire progress in vital areas, including energy, food, water and shipping.
As we push forward, the innovative, open spirit that fuels our 140-year-old start-up culture and rapid growth also drives our personal growth. So, as we shape a more resourceful, less wasteful world, we build our careers too.

We are seeking a dynamic and experienced Customer Support Leader with a strong background in export processes and order handling. This role is crucial to ensuring our customer support operations run smoothly and efficiently, particularly in managing complex export logistics and maintaining high levels of customer satisfaction. The ideal candidate will have a proven track record in customer support leadership, with specific experience in handling international orders and export documentation.

Key Responsibilities:

• Lead and mentor a team of customer support representatives, providing guidance, support, and training to ensure they deliver exceptional service
• Oversee the end-to-end process of export order handling, including documentation, compliance with international regulations, and coordination with logistics partners
• Manage the full order processing cycle, from order entry to delivery, ensuring accuracy, timeliness, and customer satisfaction
• Continuously evaluate and improve customer support and order handling processes to increase efficiency and service quality
• Work closely with other departments such as Sales, Logistics, and Finance to ensure seamless operations and a positive customer experience
• Prepare regular reports on team performance, order metrics, and customer feedback, using this data to drive improvements
• Ensure all customer support and export activities comply with relevant laws, regulations, and company policies.

Qualifications:

• Experience in a customer support role, proven experience in export management and order handling is essential
• Proficient in using customer support software, CRM systems, and export documentation tools
• Excellent verbal and written communication skills, with the ability to interact effectively with customers and internal stakeholders
• Strong analytical and problem-solving abilities, particularly in handling complex export logistics and order fulfillment issues
• Exceptional organizational skills with the ability to manage multiple priorities and work under pressure
• Demonstrated ability to work collaboratively in a cross-functional team environment
• Understanding of international trade regulations, export documentation, and logistics.

What we offer:

• Attractive remuneration package
• Secure job in an international company
• Friendly work environment where you can thrive and develop your skills
• Onboarding program, trainings and continuous development opportunities
• Meaningful work that matters
• Career advancement possibilities