Customer Support Manager

• Enhance the customer experience, engage customers, and support organic growth
• Take responsibility for consumer complaints and see them through to completion
• Establish a clear mission and implement techniques geared towards achieving it.
• Maintain thorough records and record your interactions with customers.
• Keep abreast of market developments and employ best practices as necessary.
• Utilise assets and manage resources to meet both qualitative and quantitative goals.
• Keep a clean workflow in accordance with priorities.
• Working with potential clients for Canadian Grants application submission process. (CDAP)

Requirements

• Experience in providing support for customer service Experience working as a Customer Service Manager, Retail Manager, or Assistant Manager
• Excellent understanding of management techniques
• Proficiency in English
• Knowledge of customer service tools, databases, and software at a working level
• Ability to lead and strategize Well-developed client-facing and communication abilities
• Advanced multitasking and troubleshooting abilities
• Available to work as per EST time 9:00am - 5:30pm which is 6:30pm to 3:30am IST.
• Flexible hours.

Benefits

• Friendly Environment
• Guaranteed Growth