Customer Support Manager

Our globally connected and dynamic company is based in Salt Lake City. We specialize in the creation, distribution, promotion, and direct marketing of innovative products. We are looking for a Customer Support Manager responsible for acting as a liaison between customers and companies. Their primary role is to assist customers hands-on with complaints, orders, errors, account questions, and other inquiries.

PRIMARY RESPONSIBILITIES: 

• Reach out to customers directly and verify account information.
• Greet customers warmly and professionally.
• Assist with the placement of orders.
• Advice on company information.
• Take payment information and other pertinent information such as addresses and phone numbers.
• Place or cancel orders.
• Answer questions about warranties or terms of sale.
• Suggest solutions when a product malfunctions.
• Handle product recalls.
• Attempt to persuade customers to reconsider cancellation to increase retainment.
• Inform customers of deals and promotions.
• Sell products and services directly to customers.
• Work with the customer service manager to ensure proper customer service is being delivered.
• Compile reports on overall customer satisfaction.
• Knowledge about our products to better assist our customers.

EDUCATION AND EXPERIENCE: 

• High school diploma, general education degree or equivalent
• knowledge of customer service principles and practices
• knowledge of relevant computer applications
• ability to type
• knowledge of administrative procedures
• numeric, oral, and written language applications
• product knowledge

Persons with Experience in the following areas should apply: Customer Behavior, Customer Insights, Customer Engagement, Customer Relationship Management, Customer Service Sales, Customer Rep, Customer Service, Customer Care, Customer Relations, Build Customer Relationship, Customer Acquisition, Customer Development