Customer Support (Operations Support)

About Vorto

Vorto is the only AI-driven automated supply chain platform in the world. Our mission is to enable businesses to be more economically and environmentally sustainable by digitally transforming the B2B supply chain, essentially creating a B2B Amazon. Come work in a fast-paced and dynamic culture where you will grow your personal and career capabilities like never before!

About the Role

Are you passionate about leading operational excellence in an entrepreneurial and dynamic work environment? Are you yearning for an opportunity to utilize your creativity to grow a scaling process? We are looking for a Customer Support (Operations Control Representative) to join us on our journey to facilitate a digital revolution in the B2B supply chain. 

The Customer Support (Operations Control Representative) performs best in class inbound customer support with an emphasis on technical application assistance and operations assistance for truck drivers and carriers.

Requirements

Essential Duties and Responsibilities:

• Demonstrates functional skills to troubleshoot and resolve technical problems and other general account inquiries over the phone/live chat room in a single customer interaction to maximize the customer experience 
• Corrects discrepancies on customers' accounts, and researches and resolves billing questions (invoices, bonuses, vouches, cheque requests) where necessary. 
• Follows established escalation procedures to expedite prompt resolution.
• Identifies opportunities for support automation and process improvement.
• Cultivates a positive customer experience with every interaction to build and maintain user relationships.
• Supports other lines of business as volumes dictate.
• Other duties and special projects as assigned

Qualifications/Skills:

• Ability to articulate relevant information and directions in an organized and concise manner
• Ability to work 12 hours shifts, 7 days a week, rotating day and evening shifts with a week off in between
• Understanding of service-focused operations teams that support a group of customers whose operations are 24/7/365
• Proficiency in Microsoft Office (outlook, excel, word)
• Demonstrate a strong sense of urgency in all projects and an ability to prioritize and re-prioritize as necessary.
• Ability to multi-task projects and required tasks in an organized fashion
• Ability to work in a team environment as well as self-motivated in individual projects
• Ability to communicate both verbally and written to all levels of the organization

Educational/Experience Requirements:

• Bachelor’s Degree preferred
• 1-3 years supply chain/logistics or related experience and/or training

Compensation: $20.80-$24 per hour

Benefits

At Vorto we are committed to developing our employees and providing them exciting opportunities to grow and prosper in their careers.

We offer a competitive benefits package as well as numerous additional perks, including:

• Competitive compensation package
• Paid Time Off and Holidays
• Health, Dental and Vision Insurance
• 401(k) retirement plan with company match
• Flex and Health Savings Plans
• Company-paid life and short-term disability insurance
• Company-paid parking or RTD pass
• Voluntary income protection benefits including Life, AD&D, Critical Illness, Hospital Indemnity, and Accident Protection Insurance
• Tuition Assistance
• Employee Assistance Program (EAP)
• Free or discounted legal program
• Product & Services Discount Program
• Modern office space in downtown Denver with daily coffee, tea, drinks & snacks
• We supply the industry's best hardware and productivity software.

VORTO is an Equal Opportunity Employer.

Disclaimer: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned.