Customer Support Representative
Job Description
About us:Â
We’re on a mission to fundamentally transform mental healthcare accessibility. Grow Therapy empowers therapists to launch and grow thriving insurance-accepting private practices. We’re creating game-changing technology to build America’s biggest behavioral healthcare group and ensure that anyone can afford quality mental healthcare. Following the mass increase in depression and anxiety, the need for accessibility is more important than ever.
To make our vision for mental healthcare a reality, we’re building a team of entrepreneurs and mission-driven go-getters. Our founders come from Harvard Medical School, Stripe, and Blackstone, and are champions of balancing bold ambitions with a culture that promotes holistic well-being. Since launching in 2020, Grow has raised over $90M from top VCs and angel investors, including TCV, Transformation Capital, SignalFire, Village Global, CoFound, and leaders of Oscar, Nurx, Quartet, Airbnb, and Blackstone.
What You’ll Be Doing:Â
We are looking for multiple outstanding customer support professionals to maintain strong relationships with our customers: our therapists and their clients. These support representatives will speak directly to our customers over chat, email, and sometimes phone, and maintain high volume while also focusing on quality. A successful candidate for this role showcases composure and flexibility as customer needs evolve and case volume changes, and is excited to get in at the ground floor of a rapidly growing Support organization.Â
You’ll Be a Good Fit If:
- You lead with empathy, and prioritize customer value over everything else (working closely to find solutions that make their goals possible)
- You are successful working independently and remotely, and adapt well to changing priorities and customer needs
- You are comfortable meeting quantitative metrics, including the number of conversations you work on per day
- You thrive working at a fast-paced startup, and you are excited about contributing to our startup’s growth
- Bonus points if you have a track record of at least one year of successful customer-facing professional experience
- Basic programming or engineering skills and/or interest, as well as education / training / certification in a business- or technology-related field, is a plus but not required
If you don’t meet every single requirement, but are still interested in the job, please apply. Nobody checks every box, and Grow believes the perfect candidate is more than just a resume.Â
The salary range for this role is $52-$55KÂ
Benefits
- The chance to drive impact within the mental healthcare landscape from day one
- Comprehensive health insurance plans, including dental and vision
- Our dedication to mental health guides our culture. Wellness benefits include (but are not limited to):
- Flexible working hours and location (remote OR in-office, your choice!)
- Generous PTOÂ
- Company-wide winter breakÂ
- Mental health mornings (2 hours each week)
- Team meditation
- Wellness Stipend
- In-office lunch and biweekly remote lunch on us!Â
- Continuous learning opportunitiesÂ
- Competitive salaryÂ
- The opportunity to help build a rapidly scaling start-up organization by taking strong ownership of your work, mentorship, and our unbounded leadership opportunitiesÂ
#LI-REMOTE
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Date Posted
01/28/2023
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