Customer Support Representative

The Fuel and Motion Control Division of Eaton's Aerospace Group has an opening for a Customer Support Representative. This position is based at our Euclid, Ohio location.

Position Overview:

The Customer Support Representative (CSR) is responsible for coordinating across functional disciplines to achieve customer satisfaction and managing performance against customer requirements in accordance with contract obligations, terms, and conditions. The CSR ensures timely and effective customer communications internally and externally to fulfill contract obligations meeting quality and on-time delivery expectations. The is role is also responsible for developing and maintaining relationships that foster additional growth opportunities and up-sell products as an extension of the sales force.

The Euclid facility has approximately 300 employees and is a leader in the design, development, manufacture and delivery of aerospace main engine fuel pumps and components, systems and services to the global aftermarket and OEM markets.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours.

In this function, you will:

• Function as primary focal point of contact for assigned customer related inquiries and represents the voice of the customer within the facility.
• Be accountable for ensuring orders are entered into the ERP system and/or other support databases. Accountable for ensuring demand alignment and accuracy of demand plan for assigned customers within the SIOP process.
• Be accountable for ensuring that the customer's supplier web-based purchasing systems' requirements are being fulfilled.
• Provide continuous feedback to the customer on order status throughout the production cycle by providing proactive communication with the customer in anticipation of customers' needs.
• Coordinate the internal activities of all departments involved in achieving customer commitments. Coordinates issue resolution by achieving a mutually acceptable solution between Eaton and the customer. Represents Eaton in delivering plant recovery plans.
• Assess market channel delivery options (direct or through distribution).
• Support in negotiating contract pricing, delivery, administrative requirements and conditions ensuring compliance with Eaton's policies, terms and conditions from proposal through shipment.
• Manage Customer Metrics - Customer Complaint Process and keeps customer database updated with all activities and maintains all records for account responsibility.
• Represent the company at customer review meetings (potentially at off-site meetings).
• Be accountable for ensuring that shipping documentation is accurately issued and passed on to the shipping department, review compliance with all export control regulations and assess current practices for continuous process improvements.

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we - as individuals and as a company - are stronger.

Qualifications

Required (Basic) Qualifications:

• Bachelor's degree from an accredited institution.
• Minimum two (2) years of experience interfacing with customers in a manufacturing environment.
• This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e., 'Green Card Holder'), Political Asylee, or Refugee.
• Must be legally able to work in the United States without company sponsorship.
• No relocation will be offered for this position. Only candidates who reside within a 50-mile radius of the Euclid, OH facility will be considered for this position.

Preferred Qualifications:

• Basic knowledge of forecasting.
• Basic knowledge of aerospace products.
• Prior experience working in a professional role in a manufacturing environment.
• Proficient in Excel, MS Outlook, PowerPoint, EDI (Electronic Data Interchange), and MRP Systems (e.g., MFGPro, SIEBEL).

At Eaton, we know that good benefit plans are important to employees and their families. In addition to a competitive base salary, Eaton provides various Health and Welfare benefits as well as Retirement benefits. Click here for more detail: Eaton Benefits at a Glance.

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 412-893-3600 to discuss your specific need. Only accommodation requests will be accepted by this phone number. All other inquiries related to your job search will not be supported by this phone number.

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power - today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we're accelerating the planet's transition to renewable energy, helping to solve the world's most urgent power management challenges, and doing what's best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries.

Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company's operations by at least 50 percent by 2030.

Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above.

Job: Sales

Region: North America - US/Puerto Rico

Organization: AER FMC Fuel Motion Control Systems

Job Level: Individual Contributor

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes - Hybrid

Does this position offer relocation?: No

Travel: No